Customer Service Sales

David R. Opsahl

***** * ****** ** . ********, AZ 85388

623-***-**** home or 701-***-**** cell

********@*******.***

MERCHANDISING SPECIALIST ~ CHANNEL PARTNERS - A BDS MARKETING COMPANY

Profile Retired after more than 37 years' successful retail

management experience in customer service and

support with recognized strengths in account

maintenance, problem-solving and trouble-shooting,

sales staff support, and planning/implementing

proactive procedures and systems to avoid problems

in the first place.

Possess solid computer skills.

Skilled knowledge using Microsoft Office, Excel,

Word, PowerPoint.

Ability to train, motivate, and supervise customer

service employees.

A team player, able to develop, plan, conduct

audits and variance analyses, process payroll

reports and filings, and maintain/update accurate

inventories.

Synopsis of Consistently increased sales and customer

Achievements retention.

Recruited and developed management personnel.

Proactive planning led to notable increase in

morale in all departments.

Created customer satisfaction survey, drastically

reducing potential problems.

Employment St. Elizabeth Seton Catholic Church, Sun Present

City, AZ

Installed by Bishop Thomas, June, 201*-****-***

Diocese of Fargo, ND 9

Developed theme and program for Annual

Diocesan Capital Campaign.

Created homilies, brochures, PowerPoint,

Spreadsheet, letters for mailings.

Organized mailings and coordinated mass

mailings with printing company.

Facilitated and presented meetings with

contributors.

Walgreen Drug Stores 1968-200

6

Retail Management

Managed staffs of 28 employees in

Minneapolis, MN and Fargo, ND.

Support sales reps in opening new accounts

and upgrading existing service.

Quickly and effectively solve customer

challenges.

Maintain quality control/satisfaction

records, constantly seeking new ways to

improve customer service.

Education North Hennepin Community College, Osseo, 1969

MN

English Major/Business Minor

Cardinal Muench Seminary, Fargo, ND 2008

Ordained Deacon

References Furnished Upon Request

Contact this candidate