Customer Service Assistant
Resume:
Duluth, GA E-MAIL
***** *********@***.***
Tracy M. Alexander
Objective To obtain a position that would allow me to gain
professional knowledge and use my accounting,
customer service and administrative skills.
02/09 - Present The Kellen Company
Atlanta, GA
Professional Accounts Payable Specialist
experience Answer outside calls from vendors regarding payment
status on invoices
Answer inside calls from employees regarding
payment status on invoices
Process all company expenses reports
Complete process of check run weekly for all four
locations
Coding of all invoices prior to inputting into
Great Plains
Input invoices into Great Plains in order to cut
checks for the week
Cut checks for over 30 different associations
Record all checks being cut in cash flow system
Check run consists of over 200 checks per week
Obtaining tax identification numbers from all
vendors
Sending out of 1099s at the end of the year
Keep filing system of all checks that have been cut
Journal entries for corrections that need to be
made
Sort and distribute Accounting Department mail
Mail all checks that have been cut for the week
Obtain approvals for all invoices before going
through the check process
05/07-9/08 Lewis, Jacobs & Detloff Ltd.
Schaumburg, IL
Accounting Assistant
Answer multi line phone system and assist with
customer inquiries
Assisted four Accountants
Accounts Payable using Quickbooks software
Accounts Receivable using Quickbooks software
Typing correspondence for the accountants
Mailing out monthly, quarterly and annual financial
statements to clients
Assemble tax returns during and after tax season
Call clients on missing information needed by the
accountants to complete financial statements
Send out financial statements to clients via mail
Prepare payroll reports
Order office supplies
Coordinate travel arrangements
Miscellaneous projects as assigned
10/01 - 5/07 Alexander Construction Downers
Grove, IL
Accounting Assistant
Reconciled two major bank accounts on a monthly
basis
A/P,A/R and Payroll on a bi-weekly basis
Assistant to the President of the company
Received and processed invoices and insured
accuracy in order to submit payment
Received expense reports from employees and
reviewed them in order to complete a check request
Produced all checks going out and received incoming
checks to be deposited into bank accounts
Processed credit card payments
Made all bank deposits
Answered customer calls regarding pricing and
payment
Handled all new employee paperwork and confidential
files
4/00-10/01 Enterprise
Rent-A-Car Lombard, IL
Accounting Assistant
Printed, maintained and distributed all company
vehicle reports
Received and entered State Farm consolidated
payments to the system
Balanced State Farm consolidated payments and
handled customer inquiries
Assisted accountants with various customer accounts
Answered multi-line switchboard of 75 incoming
lines
Assisted Traffic Department with handling of
licenses, titles and registrations
Typed letters and forwarded them to the DMV
Handled any customer service issues on a daily
basis
Handled data entry in SAP and various office tasks
including filing and faxing
Assisted with A/P, A/R and Payroll on a bi-weekly
basis
Education 8/96 - 5/99 Norfolk State University Norfolk, VA
Major: Accounting
8/94-5/96 College of
Dupage Glen Ellyn, IL
Major: Accounting
Skills Microsoft Word; Excel; WordPerfect; Worldwide Web;
QuickBooks Pro; ADP; AS-400; Lotus; Peachtree;
Great Plains; Oracle; Outlook; SAP and Access
Available upon request
References
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