Project Manager Customer Service

KEVIN P. MOONEY

***** ******** *** * Northville, MI 48167 * Phone: 248-***-**** * ********@*****.***

OBJECTIVE

Seeking a full time position within an established corporation to further the firm’s mission and leverage my strategic management and

leadership skills.

PROFESSIONAL PROFILE

Vision Computer Solutions Oct 2004 Present – Director of Operations

Fully responsible for the design and smooth running of the Service Operations, Human Resources, Customer Service, Project

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Management and Network Operations Center Teams

Corporate strategy architect for Vision’s transformation of its entire business offering from a break fix model to a pure play

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managed service provider, including marketing, sales and pricing strategy, ITIL based fulfillment strategy, internal operations and hiring

strategies

Attracted, interviewed, hired, trained, and now manage all personnel in the firm other than Vision’s President and VP of Sales

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iMark Corporation Oct 2002 Oct 2004 – Information Systems Manager

Responsible for the upgrade, planning, support and maintenance of all technology assets across the enterprise

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Provide 35 field technicians with technical support and software training across MI and NC

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Interviewed, hired, trained and managed four clerical/dispatch personnel

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Project Manager for operations software changeover, responsible for requirements gathering, vendor interaction, project tracking

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and implementation

US Army Deployment to Saudi Arabia Jan 2002 Aug 2002 – Security Operations Center NCOIC

Managed and trained four subordinate soldiers

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Secured, maintained, and managed sensitive communications assets valued in excess of $500,000

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Managed the security of the area of operation

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Noma/Prestolite Corporation Jul 2000 Dec 2001 – E Commerce Coordinator/Project Manager

Designed, implemented, and maintained the corporate intranet, reporting to the Director of IT

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Organized e commerce activities with websites such as Freemarkets.com and Covisint

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Content Manager and corporate contact for Noma.com

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Exotic Automation & Supply 1996 Jul 2000 MIS Help Desk Technician

Hardware repair and installation

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Windows NT/9x network administration and support

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Supported six outside locations with telephone and field support

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Provided front line support for hardware and software for all corporate system users

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Microsoft Product Trainer, responsible for creating work instructions and PC user guides for integrating MS Office with current

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business processes

TECHNOLOGY

ConnectWise PSA, Kaseya RMM, Vembu StoreGrid, Adobe CS5 Suite, Windows 95 – Windows 7, MS Office Suite v.3 2010, MS

Project, MS Visio, Windows Server 2003 2008, Microsoft Exchange, Microsoft Terminal Server, VMware vCenter, VMware

ESXi/ESX

COMMUNITY SERVICE

Appalachia Service Project: 9 years total volunteer experience, 7 years as a work team leader

Jr. High Youth Counselor, First United Methodist Church: 2009 – Present

Volunteer Cook, Staples Family Center: 2008 Present

MILITARY

Honorably discharged at the rank of Sergeant (E 5) in the US Army

Awarded Joint Service Commendation Medal during overseas deployment

1999 783rd Military Police Battalion Soldier of the Year

1999 300th Military Police Command Soldier of the Year

1998 787th Military Police Battalion Company B Distinguished Honor Graduate for Jan May Training Cycle

EDUCATION

University of Michigan Dearborn Graduation: December 2001

B.B.A. in Management Information Systems, minor in Computer Science

Northville High School Graduation: June 1995

National Honor Society

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