Customer Service High School

T yson Spratt

**** ******* ** ***** *** #*** Carlsbad, CA 92010

*****.******@*****.***

Phone: 303-***-****

Goals

I am currently a student at the Golf Academy of America in Carlsbad, CA. My long-term

goal is to become a head golf professional and general manager at a highly regarded golf

course.

M y short-term goal is to secure employment to fur ther my career. I will provide a high level

of service, dependability, loyalty, and hard work to my prospective employer. I am available

i mmediately.

Education

Completing requirements for a B.S. degree in History from Colorado State University, Fort

Collins, CO. Spring 2011.

Graduated from Fairview H igh School in Boulder, CO. Spring 2005.

Experience

2009 Embassy Suites Hotel 4705 Clydesdale Parkway Loveland, CO 80538. (970) 593-

6200

Banquet Server.

W hile at the Embassy Suites I worked as a banquet server that would prepare

ballrooms for conferences and other events. We would serve food and beverages and

clean up the room afterward. As a server I had to work with other servers and we

had to rely on each other to get the job done to the highest standards. I also had to

have great customer service skills to work with unhappy guests and to solve

p roblems as fast as possible.

June - August 2008. Camp Takajo Summer Camp. 60 Takajo Road Naples, ME 04055. (914)

273-5020.

Camp Counselor and Golf Inst ructor

A t Camp Takajo my responsibilit ies were fi rst and foremost to make sure the kids

were safe and to be a good role model. My secondary responsibility was to work with

t he other counselors to make the summer a wonderful experience for the kids. I was

i n charge of teaching the campers to play golf, while creating lesson plans for each

day with the other golf counselors...

2007- 2008. Mar riot Courtyard 1200 Oakridge Drive Fort Collins, Co 80525. (970) 282-

1700. Front Desk Clerk

As a front desk clerk I was responsible for checking customers in and out and

making reservations to those who called. I also had to resolve problems that would

a rise with the guests.

2005- 2007. Gateway Park, L LC 4800 28th Street Boulder, CO 80301. 303-***-****.

Go-Kar t Attendant

My responsibilities were to make sure the go-kar ts functioned properly and to make

t he experience for the customers safe and exciting. As a go-kar t attendant, I was

a lso responsible for maintaining other areas of the amusement park. Working

p rimarily with families, it was important to make the experience great for the kids.

D ue to being a long term employee, I had to t rain and lead new employees.

2003-2006. YMCA of Boulder Valley. 2850 Mapleton Avenue Boulder, CO 80301.

Sports Referee

My job as a referee for the YMCA was to make the games safe but very enjoyable for

t he kids. With the younger kids I would explain what the foul was called for and

t r ied to give pointers to others that were struggling. In between and after each

game i t was my responsibility to clean the gym and secure the premises. In

addition, I t rained and mentored new referees.

Skills and I n te rests

I have had a variety of jobs that have allowed me to use several different skills. I have used

several different computer programs and I am proficient in using computers in general. I

have also had the opportunity to use cash registers and credit card t ransactions at the

M ar r iot and at Gateway Park. All of these jobs required me to deal with a diverse group of

people to ensure customer satisfaction. Working as a counselor and at a fun park, allowed

me to work with kids and to make their experiences as fun and safe. Being a long term

employee at several jobs, allowed me to assume a leadership role and to help new employees

i mprove their skills. Teamwork is also an essential part of any workplace and I have had

t he privilege of being part of several great teams.

A ll of my life I have been a huge sports proponent. I played football at Fairview High School

a ll four years and played club soccer up until my junior year of high school. Basketball is

another sport that I love and played it from a very young age until high school. Sports

teach you life lessons and how to overcome adversity. Golf has recently become the sport

t hat I play. I have played golf for 10 years. My other interests include history, mainly

ancient history, particularly, the Greeks and Romans. Those civilizations were the

foundation for our modern society. I enjoy working with and learning more about

technology and specifically, computers.

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