Customer Service Manager

Laura Georgia

**** ********** **** #***

Sarasota, Florida 34238

Cell Phone: 540-***-****

Email: *************@*****.***

Objective

To apply my skills, knowledge, and experiences in a professional and friendly environment, and to be an

integral asset to a growing company.

Summary of Qualifications

“People Oriented “ person with excellent communication skills including exemplary Customer Service

and Management experience. My financial proficiency includes, bookkeeping, cost accounting, payroll,

cash handling, accounts payable, accounts receivables, and billing and collection expertise. I am a Self

Starter, Reliable, Independent as well as Team Player. I also have experience in Sales and Marketing . I

have extensive computer/internet experience and type approximately 60 wpm.

Education

Fort Lee High School

Fort Lee, New Jersey

Work Experience

June 2010 – Current

Telemarketing/ Appointment Setter

D & W Heating and Air Conditioning, Sarasota, Florida 941-***-****

Family Owned and Operated company. I cold call potential customers to set appointments for AC

technicians to go out to their homes to do annual maintenance on their AC units.

December 17, 2007 – February 2, 2009

Sales Consultant

Charlie Obaugh Auto Group

I was part of the Charlie Obaugh Sales Team. Through the use of various means such as the telephone,

chamber of commerce events and other venues, I used my extensive customer service, and sales skills in

selling vehicles of all types to prospective customers. I was salesperson of the month for December,

2008.

May 30, 2003 September 2007

Property Manager

Stor-N-More Self Storage LLC, Sarasota, Florida 941-***-****

As manager of this facility my job requirements were varied and highly responsible. Some of my

responsibilities were to rent spaces, sell merchandise and maintain a clean, smooth functioning store,

projecting a positive company image while providing excellent customer service. Interview and hire

prospective employees when needed. Answer the telephone professionally and proficiently to attract

customers to rent spaces and purchase merchandise. Review the physical condition of the store to ensure

cleanliness, address repairs and recommend upgrades to my general manager. I supervised daily site

maintenance. Reviewed and completed lease agreements with new tenants. Collected and applied rents

via computer. Reviewed accounts for collection and made collection telephone calls. Maintained daily

logs. Kept all records accurate, legible and neat including, but not limited to, bank deposits and petty

cash. I deposited cash receipts to the bank on a daily basis. Prepared competitive marketing reports,

collected competitors pricing and information, suggested and performed marketing tasks. I was

responsible for discovering marketing opportunities that led to sales. I supervised a staff of two

employees. I also performed other duties as assigned. I used Microsoft Word, Excel, Site Link, Quicken,

and Digi Gate on a daily basis. My most important attribute is Customer Service.

1999-2003

Server/Trainer

Bob Evans Restaurant Kissimmee, Florida 407-***-****

This job was an interim job until the right position became available to me. I had constant interaction with

the public as well as with management and other employees in a friendly “teamwork” environment. I was

responsible for and was fully empowered in all aspects of training of server new hires. AWARDS: Trainer

Certificate twice awarded employee of the month.

This was an interim job until a job became available that matched my business experiences.

1996-1998

Administrative Assistant

Large and Lovely Connections, Kissimmee, Florida

Assisted in forming and establishing this new up and growing singles/dating organization.

High volume computer/internet work. I dealt with high volume customer service relations through the

telephone, internet, as well as other venues to promote this organization. I was responsible for cash

handling, bank deposits, and maintaining financial records.

1995-1996

Payroll and Benefits Clerk/Tax and Water Department

Borough of Waldwick New Jersey, Waldwick, New Jersey

My job included payroll and Benefits for approximately 250 employees.

I assisted in tax collections and computer postings. I also assisted in water department collections.

Attended and received certificates for various benefits seminars. I handled heavy customer service

volume both with the public and fellow employees.

1993-1995

Financial Coordinator

Coram Healthcare Corp. Totowa, New Jersey

Responsibilities included billing and collections, cash applications, and accounts receivables for this

medical services company. I was involved in daily interaction with insurance companies, healthcare

professionals and patients.

1990-1992

Head Customer Service Manager

Wal-Mart Stores, Inc., Coral Springs, Florida

Responsible for approximately 35 employees, including customer service managers, service desk

employees, cashiers. Established weekly work schedules, provided employee training, yearly reviews,

empowered to make decisions related to customer/employee complaints/issues and inquiries. I was

responsible for cash drawer balances, end of day balancing for approximately twenty cash registers

throughout the store.

1981-1984

Cost Accounting Clerk

Texas Instruments, Inc. Dallas Texas

My responsibilities were cost accounting/billing and various clerical skills on government projects.

1979-1980

Assistant Bookkeeper

Industrial Devices, Inc., Edgewater, New Jersey

1977-1979

Clerk Typist/Tax Collectors Office

Borough of Fort Lee New Jersey, Fort Lee, New Jersey

References: Personal References Will Be Furnished Upon Request.

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