Customer Service Sales
Resume:
Darrin D. McClure
**************@*****.***
http://www.linkedin.com/in/darrinmcclure
Objective: Retail Manager - Sales & Operations
Successful Manager with over 25 years of expertise in Team Development.
Proven performer in retail operations management and sales. Constantly
striving to succeed. Skilled in coaching best practices and maximizing
profits. Fast-track career progression and history of repeated rewards.
Committed to providing an atmosphere of exceptional employee morale and
impeccable customer service.
Key Skills:
* Exemplary Customer Service
* Motivational Training
* Business Development
* Strategic Planning
* Merchandising
* Service/Sales Incentive Programs
* Record-setting Retail Sales Growth
* Supervision
* Cost Control Strategies
* Microsoft Word/Excel
* Typing 40 WPM
Work Experience:
BLOOMINGDALES - Costa Mesa/Santa Ana, CA.
Manager / Sales - 04/07 to 05/10
Selling of Designer and Salon Shoes. Conduct seminars on proper fitting of
shoes. Analyze trends and make recommendations. Merchandise, take inventory
and submit orders to buyers. Train sales partners with selling tools
specifically related to footwear.
NORDSTROM - Costa Mesa/Santa Ana, CA.
Forbes Magazines Top 100 Companies to work for (# 24)
Fashion Retailer. Managing an 11.1 Million Dollar Sales floor.
1st Assistant Manager: 07/04 to 01/07
* Attended FNL Classes ( Future Nordstrom Leaders)
Only 22 candidates per year invited to participate.
* Participated in manager meetings- Reviewing sales, marketing,
merchandising, company goals in order to enhance knowledgeable response to
customer questions and provide sales staff with the tools necessary for
benefit driven sales presentations.
* Initiated weekly meetings for all assistant managers /support staff
in order to increase sales store wide. (since that time, sales have
increased by 13 %)
* Personally received Thank You Letters from President of the company Blake
. Nordstrom for demonstrating exemplary customer service and setting a
perfect example on how to service customers correctly.
PACIFIC SALES OF SOUTHERN CALIFORNIA - Anaheim, CA.
Southern California's #1 Finish Carpentry Company. Provided outstanding
workmanship for such builders as The Irvine Company, Lennar Homes, Taylor
Woodrow Homes. $12 Million dollars in annual sales.
Customer Service Manager/Sales: 05/90 to 06/04
* Managed a 105 Person Team
* Scheduled appointments with home owners and builders, oversaw
employees in the office as well as the job sites.
* Purchased tools, supplies and lumber for employees in order for them
to perform their work more efficiently and in a timely matter to meet
builders deadlines.
* Attended Builders Conferences nationwide to broaden product knowledge
in order to increase sales and generate new business. Keeping up-to-date
with changes in the industry.
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