Sales Manager

WILLIE C. FRANKS

*** ***** ******* **. ****: **8/454 1109

Milledgeville, GA 31061 Mobile: 478/251 2325

Email:******.******@*****.***

Highly qualified and self motivated individual offering more than 14 years of work experience,

which include 4 years of healthcare management and 4 years of social service management.

Results focused and effectual leader with the proven ability to manage high numbered case loads as

well as a continual of educational healthcare training, staff development, fundraising, business and

volunteer management experience. I also maintain productive relationships with key community

systems including: business, health, schools, and community based organizations.

PROFESSIONAL EXPERIENCE

Necco of Georgia Milledgeville, GA November 2006 Present

Lead Case Manager

As Lead Case Manager I was responsible for supporting foster parents in the management and

treatment of foster children and acts as the liaison to all parties on treatment teams. This position

clinically and administratively supervises the foster placement including assessing and locating

appropriate resources needed to accomplish treatment goals. Coordinates and facilitates placement

meetings; may include child’s guardian, community support worker, social worker, foster parents,

and other invested parties; completes paperwork/obtains documents required for placement.

Prepares for and attends court hearings, treatment team meetings, school meetings, and other

community and/or agency reviews that pertain to the child as appropriate. I also maintain current

authorizations for all billable services for assigned caseload; updates/requests reauthorizations as

needed.

Spectrum Health System Milledgeville,GA July 2006 September 2006

Substance Abuse Counselor

As a Substance abuse counselor I was responsible for gathering information about patients using

interviews, case histories, observations and assessments. Perform substance abuse or other disorder

evaluations for patients. Develop individual intervention, treatment and recovery plans. Facilitate

and lead group and education sessions. I was also responsible for conducting 6hr classes daily that

consisted of lessons from critical thinking to recovery do’s and don’t.

Alert Security Service Macon, GA November 2005 July 2006

Authorized ADT Independent Sales Rep

I joined Alert Security Service with the goal of increasing ADT sales within the central Georgia

area. By obtaining this job, I was able to gain experience in areas of designing, planning,

organizing and implementing projects and tasks within an allotted timeframe as well as goal setting

Health Care Central Georgia Forsyth, GA August 2004 January 2006

Social Service Care Manager

As a Social Service Care Manager I was recruited to effectively manage non insured individuals, in

Central Georgia, suffering from Diabetes, Hypertension, Heart Disease, and Depression. As Care

manager I developed proper treatment plans for patients while they are admitted into the program,

as well as keep track of the patient upon their release. I created long term care procedures for each

patient and act as a liaison to patients and families during admission to the program. By listening to

patients, I was able to determine any emotional issues and/or problems and suggest possible

treatments. After meeting program requirements, with care manager’s assistance, individuals are

then assigned a private Physician and a pharmacy. Depending on severity level, members are

contacted on a weekly basis were goals and objectives are discussed.

McRae’s Department Store – Magee, MS April 2004 August 2004

Sales Associate

I joined McRae’s Department Store, with the task of increasing sales and maintaining a high level

of customer service. Through these tasks, each sales associate was assigned individual duties that

involved floor management or direct sales. Each Sales Associate was required to meet weekly goals

for sales. Also each Sales Associate was responsible for face to face interaction with customers,

having the proven skills to assist and increase sales through knowledge of the company’s product.

Millcreek Rehabilitation Center – Magee, MS May 2001 May 2003

Psychiatric Assistant

Assigned to the Psychiatric Residential Treatment Facility, Psychiatric assistants were responsible

for assist patients ages 4 18 with daily living skills, school work, dietary management, and

recreation. Assistants also attended annual in services accompanied with CPR training, bi annual

Crisis Intervention Therapy and monthly in services. Crisis Intervention Therapy, provide

Psychiatric assistants with the necessary knowledge and skills to de escalate crisis. Monthly in

services detailed protocol and procedures to ensure a healthy work environment.

VOLUNTEER EXPERIENCE

Jackson State University Daycare Center 50hrs

Boswell Rehabilitation Center 30hrs

Five County Head Start 500hrs

Macon Housing Authority Leap Camp 4hrs

Relay for Life Annually

Black Excellence of Oak Hill Middle School Annually

EDUCATION

Bachelors of Social Work (BSW)

Jackson State University – Jackson, MS 2004

Associates of Art (AA)

Copiah Lincoln Community College – Wesson, MS 2001

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