Medical Manager

Andrew Conaghan

**** ******** **** ( SAN ANTONIO, TEXAS 78261

**********@*****.*** ( 210-***-****

Executive Management

Facility Management ( Practice Management ( Medical Operations ( Strategic

Planning

Seasoned medical practice executive with expertise spearheading operations

for major medical facilities. Excellent leadership skills with experience

supervising Human Resources in support of large, multidisciplinary medical

teams. Skilled at the design and deployment of hospital vision and mission

statements. Outstanding business development and administration talents,

with experience creating short- and long-term business and practice

development plans. Expertise in disaster planning and handling responses to

disasters. Interface at ease with all levels of management.

CORE COMPETENCIES

INNOVATIVE LEADERSHIP Medical Facilities P&L Management

Medical Logistics Management Health & Safety

Business Continuity Procedure Development Risk Assessment

Medical Computer Systems

Professional Experience

BANDERA FAMILY HEALTH CARE - SAN ANTONIO AUG 2010 -

PRESENT

Director of Operations

Operational leader for three entities including Primary Care, Urgent Care

and Ancillary services. The services comprise of Allergy clinic, Bone

Density, X-Ray, Laboratory, Echocardiograms and stress testing. Responsible

for all operational functions for a multidisciplinary medical team of 48,

including MDs, Nurses, Radiologist, Lab technicians, Medical Assistants

and administrative support staff. Facilitated training and professional

development of employees. Responsible for recruitment & termination,

performance reviews and performance improvement plans. Liaised daily with

cross-functional departments to ensure goals are met. Manage annual multi-

million dollar budget. Planning and executing business continuity, policies

and procedures, practice development and disaster plans. Marketing to

ensure new lines of service are identified and implemented.

TOYOTA FAMILY HEALTH CENTER - San Antonio Feb 2009 -

May 2010

Senior Onsite Administrator

Site Operations Leader for all lines of service including Primary Care with

X-Ray, Ultrasound & Lab, Dental, Optical, Rehabilitation, Occupational

Health, Pharmacy and Business Office. Responsible for management of a

multidisciplinary medical team of 58, including doctors, nurses, physical

therapists, radiologists, lab technicians, medical assistants, dental

hygienists and assistants, together with administrative support staff.

Facilitated training and professional development of employees. Responsible

for recruitment & termination, performance reviews and performance

improvement plans. Planned and served as chair of all facility meetings.

Liaised daily with cross-functional departments. Developed and managed

annual multi-million dollar budget to maintain ROI in shortest timeframe.

Coordinated emergency planning training sessions. Planned and executed

business continuity, practice development and disaster plans. Responsible

for all site tours of facility. Maintained and updated medical records and

computer systems to improve efficiency.

Key Achievements:

> Facilitated the design and development of several site specific

processes, procedures and administrative guidelines to enhance

productivity.

> Orchestrated the planning process to facilitate delivery of a 30%

increase in patient throughput and provided staffing model to support

the output requirement.

> Planned communication strategy and implementation of a program to

support concurrent H1 N1 and seasonal flu, while ensuring the practice

remained open and functioning.

> Established a rolling three-month administrative training program for

all staff that led to a 20% increase in efficiency without

compromising productivity or quality.

> Successfully executed a plan to deliver support to 40 + pre hire

physicals per day through primary care and rehabilitation departments,

while ensuring normal daily business was uninterrupted.

> Successfully handled all complaints to ensure our facility was

regarded as the number one in the organization in terms of clinical

excellence and customer satisfaction.

> Engaged in setting up plans for monthly wellness topics to support

personnel in plant operations.

> Set up cleaning contract for the facility and monitored efficiency.

> Devised workflow and throughput efficiency measures to keep providers

working at optimal levels.

> Oversaw facility audit and Clinical Excellence Scorecard activities;

beat all deadlines.

* * * * * * * * *

Royal Air Force - Various Locations

March 1986-August 2008

Practice Manager

Progressed through various levels of increasing responsibility across a

diversity of medical-related positions.

Directed multidisciplinary medical team of 60+, including doctors, nurses,

physiotherapists, medical technicians and administrative staff. Facilitated

training and professional development of employees. Oversaw Human Resources

department, including recruitment, hiring, and performance reviews. Planned

and served as chair of all practice meetings. Liaised daily with cross-

functional departments. Developed and managed annual multimillion-dollar

budget. Coordinated emergency planning training sessions. Planned and

executed business continuity, practice development and disaster plans.

Created and negotiated third-party contracts. Maintained and updated

medical records and computer systems.

Key Achievements:

> Spearheaded the design and development of several processes,

procedures and administrative guidelines, as well as practice's vision

and mission statements for all medical facilities.

> Orchestrated the upgrade of a five-level facility, while ensuring the

practice remained open and functioning.

> Directed the design and deployment of a primary care rehabilitation

gymnasium, transferring it into a highly efficient facility with a

throughput of 5000 patients annually.

> Oversaw the installation of new exercise machines for a regional

rehabilitation facility, enabling patients to complete a three-week

admission program following injury.

> Established a rolling three-month medical training program for all

staff.

> Authored practice handbooks which included details on a wide array of

policies, such as confidentiality, harassment and health & safety

guidelines.

> Created strategic business documents, including details of financial

spend trends, manpower efficiency, departmental statistics, SWOT

analysis, encompassing External, Internal and Strategic Factor

Analysis Summaries.

> Realized savings of over $500K, after identifying and resolving

departmental inefficiencies; created documentation based on results.

These processes have been adopted as a standard for all medical

practices throughout the Royal Air Force.

> Successfully managed complaints over a five year period across three

separate medical facilities.

> Created a three-month training program that led to a 40% increase in

efficiency without affecting productivity or quality.

* * * * * * * * *

Prior experience includes roles as Deputy Practice Administrator, Acute

Care Manager, Medical Logistics Manager, and HR Manager, as well as various

positions of increasing responsibility leading up to promotion to Executive

Management.

Education and Credentials

MASTERS DEGREE IN LEADERSHIP AND MANAGEMENT

City and Guilds Institute of London - London, UK

Bachelor of Business Administration (BBA), Operational Management

American Intercontinental University - Hoffman Estates, Illinois

GPA: 4.0 ~ Summa cum Laude

Bachelor Degree in Leadership and Management (6-Year Program)

City and Guilds Institute of London - London, UK

Graduated with Honors

Professional Development

INTERMEDIATE AND ADVANCED LEADERSHIP AND MANAGEMENT

Institute of Occupational Safety and Health Accreditation

Certificate in Managing Safely (OSHA equivalent)

Certificate in Practice Management

Pre Hospital Trauma Life Support Instructor

Basic Life Support Current

Member of MGMA

AWARDS

Listed in Queens New Year Honors list 2008 (Meritorious Service Medal)

Adult learners award (2005) for progressive education of myself & staff

Community Medical Award (2000) for service to needy

Contact this candidate