Customer Service Manager

P.O. Box *****; Raleigh, nc *****

Phone 919-***-**** . E-mail ****************@*****.***

Crystal N. McCullers

Objective

Seeking an opportunity with a progressive company that allows me

to continue use and implement account management and client

relationship building skills for future career growth.

Summary of qualifications

Work Ethics: Very personable with strong friendly presence.

Ability to effectively present to prospective customer and clients

in person as well as on phone. Strong commitment to performance,

quality, and integrity. Sound professional judgment and accuracy

of reporting. Excellent organizational skills. Superior

communication skills working effectively with an array of

professional, administrative, and extensive public. Maintain

professional and polished appearance.

Computer: SAP, CRM, Proficient with computers in network

environment. Thorough knowledge of Microsoft Office (Excel, Word,

Access, PowerPoint) Database design/management and PowerPoint

Presentations. Peachtree Accounting. Adobe Acrobat/Photoshop.

MFG Order Processing. Oracle. Gold Mine management software,

Customer Relationship Management.

Accreditations

Manchester Who's Who Among Executive & Professional Women

Proven Track Record of success with establishing and building

Client Relationships.

Proven Track Record of success within a lead generation role.

Professional experience

July 2008 - Present

Makhteshim Agan of North America

Customer Service - Pricing Administrator

Raleigh, NC

Execute order-to-invoice transactions in within SAP to ensure

appropriate price and terms in addition to other details are

applied to all orders.

Work directly with Customer Service Manager and Product Managers

on implementation of pricing and distribution to internal and

external customers.

Work closely with Supply Chain to ensure inventory availability

and timely expectation and delivery to customers.

Interfaces with Sales Representatives and Product Managers to

execute special customer programs and product allocations when

applicable.

July 2007 - July 2008

Active Data Services

Account Manager

Morrisville, NC

Project implementation and planning.

Manage project including communication with client, sales, and

production while clients work is in facility.

Visit clients to build relations through assuring service/product

satisfaction, troubleshooting in issues, and suggesting and

managing solutions.

Work closely with Sales Team to assist in opportunity analysis and

selling.

Coordinate cross-functional team meetings when needed to meet

client requirements.

Manage accurate and timely invoicing of customers work.

November 2005 - July 2007

SanDisk/M-Systems

Inside Sales Manager

Cary, NC

Responsible for all inside sale logistics on a key global

$70m/year account.

Cold Calling to prospect for new strategic partners and business

opportunities.

Manage for Imation, one of MSystems key global strategic partners,

internal supply chain logistics in regards to customer orders.

Lead internal monthly forecasting meetings to ensure customer

product demands are included and allocated.

Analyze customer forecast vs. actual orders, based on findings,

advise adjustments to customers.

Work directly with customer on purchase order submittal, shipping

schedules, and deliveries.

Travel bi-monthly to accurately interpret customer needs and work

with customer and outside sales team to offer appropriate

solutions to satisfy product requirements.

Compose monthly, quarterly, and yearly sales reports for tracking

and review against goals.

Travel to M-Systems headquarters in Kfar Saba, Israel twice yearly

to meet with inside logistics and train.

October 2004 - November 2005

ITAC Engineers & Constructors

Office Manager

Apex, NC

Administrative support to project managers and liaison with branch

staff and headquarters staff in Chester, VA.

Technical document and proposal review and editing.

Maintain project, equipment/vehicle and administrative files and

assure all documents are properly filed.

Coordinate A/R and A/P functions for branch.

Creating/running reports of statistical data for Supervisors and

Clients and ensuring company is in compliance with client

according to contracts.

Enroll and process new/rehires into company and report NC New

hires into NC State system and orientation.

Personnel record keeping and payroll processing/timesheet

tracking.

Implement procedures for office and field reports.

January 2002 - October 2004

Hannah & Dunn, LLC

Corporate Administrator - Executive Assistant

Raleigh, NC

Reported directly to COO & CFO of Spirits and Liquor Brokerage

Firm.

Managed office in day-to-day contacts and interactions including

event planning and overseeing.

Responsible for all activities in accounts payable functions

managing over employee to ensure timely payments of vendor

invoices and employee expense vouchers. Accounts receivable,

invoicing, and billing.

Human Resources/ Benefits Administrator.

Received, reviewed, and formatted statistical data for brand

profiles through MS Access and MS Excel for distribution to

executive staff.

References - Available upon request

Contact this candidate