Customer Service Administrative Assistant
Resume:
VALERIE ABWAVO
DULUTH, GA. 30096
Tel. 678-***-**** (mobile)
E-mail: *********@*****.***
Objective:
To obtain a position in the administration field, to constantly support
and coordinate with other staff for operational support activities of the
unit so as to utilize my 3 years of experience with different types of
services requiring skills in handling clients . My proficiency in two
languages would be fully utilized to achieve a potential employers' goals
of profit maximization. I am motivated to be part of a strong working team
for the overall growth of the company.
Professional Skills
Extensive administrative and customer service skills in a business setting
as an administrative assistant and Customer Service representative,
offering support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative
problems and inquiries.
Excellent verbal, written and soft communication skills with a proven
ability to sell products and services.
Exceptional problem solving and analytical skills.
Proficient in data entry, computer and typing skills and maintaining
records, reports and files.
Proficient in MS Office Suite (MS Word, MS Excel, MS Access, MS PowerPoint,
and MS Outlook.)
Ability to type or keyboard 74 accurate words per minute.
Detail oriented and posses a high level of self-motivation, a quick
learner, a great team player with a strong professional work etiquette.
Operation and balancing of cash register, process merchandise returns and
exchanges.
Certified in CPR, First Aid and Fire Safety.
Honors and Awards:
A member of The Golden Key International Honor Society of the chapter of
the University of the Witwatersrand, Johannesburg, South Africa.
Delegate at the East African Model United Nations (EAMUN)
Member of the Provincial Swimming Team in Kenya
Member of the Science Congress and Writer's club
Employment History:
September 2010 - present Discovery Point; Child Development Centre
Duluth, GA
Position: Assistant Teacher
. Design age-appropriate lessons and activities that teach fundamental
academic and socialization skills.
. Offer individualized support, ensuring that all children's unique
needs and goals are met.
. Design a weekly newsletter to promote further family involvement
within the school community.
. Incorporate hands-on activities and fun manipulatives to accommodate
all styles of learning.
. Maintain individual student portfolios and interact with parents to
provide regular progress reports
. Showcase children's work to boost their self-esteem and keep them
motivated.
September 2009 - present Lapels Dry Cleaning Duluth,
GA
Position: Administrative Assistant/ Customer Service Manager
Provide support for various departments/divisions such as answering
telephones and assisting visitors.
Operate desktop computer to compose and edit correspondence and memoranda
from dictation, verbal direction and from knowledge of policies of
established departments/divisions
Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisor
Operate data entry device and Compare data with source documents
Developed a reputation for excellent customer service by:
o Acknowledging the customer's presence and making
eye contact
o Greeting customers in a friendly manner and giving
them full attention
o Provide friendly advice to a wide range of people
promoting the company's customer oriented image.
Compile, sort and verify the accuracy of data
Locate and correct data entry errors. Examine documents for completeness
Maintain records, reports, or files.
Perform typing or data entry for extended duration
Use various computer programs to enter access or retrieve data.
Audit and operate cash register.
Teaching Work Experience 2005-2009:
Teaching experience attained in the following schools during the four years
of study at the University of the Witwatersrand in Johannesburg, South
Africa.
Farrarmere Primary School, Benoni, South Africa.
Summerfields Primary School, Boksburg, South Africa.
Tom Newby Primary School, Benoni, South Africa.
Arbor Primary School, Benoni, South Africa.
I.R Griffiths Primary School, Randburg, South Africa.
Rynfield Primary School, Benoni, South Africa.
Position: Student Teacher/ Intern
Taught all subjects, i.e. Math, English, Social Science, Natural Science,
Computer, in grade 4, 5, 6 and 7 (middle school) and was a part of the
staff in the various schools.
Allocated my own class and my duties as a teacher were to teach, manage and
maintain discipline in the class, fill in reports and administration work.
Dec '04 - Dec '06 Caf Rossini Johannesburg, South
Africa.
Position: Waitress/hostess
Operate and balance the cash register.
Provide Customer Service by greeting customers, taking orders, serving.
Kitchen duties, cleaning up and cooking.
Maintain clean and orderly working area
Jan '02- Dec' 04 DAHN Enterprise Wholesale and Retail Shop
Nairobi, Kenya.
Position: Sales Associate/ Administrative Assistant
Provide support for various departments/divisions such as answering
telephones and assisting visitors.
Operate desktop computer to compose and edit correspondence and memoranda
from dictation, verbal direction and from knowledge of policies of
established departments/divisions
Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisor.
Operate and balance a cash register.
Provide Customer Service by greeting customers, answering questions,
reviewing and resolving conflicts.
Sell products and services.
Process merchandise returns and exchanges.
Maintain a clean and orderly checkout.
Perform light lifting 25lbs.
Community Work
Ministry training and teaching Sunday school at Oasis Christian Assemblies
in Johannesburg, South Africa.
Community work in rural areas in Africa going to hand out gifts to the
needy.
EDUCATIONAL BACKGROUND
2005 - 2009 : University of the Witwatersrand, Johannesburg, South
Africa
Qualification : Bachelors of Education Degree.
Josef Silny inc. Evaluation : Bachelors of Science in Education Degree.
Jan - Nov 2004 : Damelin College, Johannesburg, South Africa.
Qualification : Matric (National Senior Certificate).
2000 - 2003 : Loreto Convent, Msongari High School, Nairobi, Kenya
Qualification : O- Level (Kenya Certificate of Secondary Education-
KCSE).
Distinctions - Certificate of First Class at the University of the
Witwatersrand.
1. Mathematics in Society.
2. Mathematical Concepts in Teaching.
3. Information and Communication Technology.
4. Project- Thesis (Learning Area Mathematics- Investigation into 2nd
Year Students' Understanding of Area and Perimeter).
5. IsiZulu in Education A.
Bachelor of Education Degree Modules (over four years)
Economic and Management Sciences in Education (Business Studies A&B
English in Education A, B, C, D & E
Mathematics in Society
Mathematical Concepts in Teaching
Project- Thesis (Learning Area Mathematics)
Information and Communication Technology
Learning Area - Mathematics
Learning Area - Languages
IsiZulu in Education A & B
Life Studies in Education
Teaching Experience A, B, C, D, E & F
Studies in Education A, B, C, D, E & F
Life Orientation A, B, C & D
Curriculum Studies A
Curriculum Studies B (Social Sciences)
Curriculum Studies C & D (Natural Sciences)
School in Context A & B
Technology in Education A & B
NOTE: References, transcripts and certificates available upon request.
Contact this candidate