Customer Service Manager

MARK COX

***** ******* **** * *****, Carmel, Indiana 46033 * 317-***-**** *

****.****@*****.***

OPERATIONS MANAGER

Facilities Management / Shipping & Receiving / Warehousing

Distribution Operations...Workforce Management...Compliance...Budget &

Payroll

PROFESSIONAL EXPERIENCE

Precision Home & Office Deliveries Inc. London, Ontario Oct 2009

- Jun 2010

Regional Manager

. Directed the daily operations and distribution of 3 dedicated delivery

facilities.

. Ensured customer service excellence resulting in $3 million new

business.

. Trained and developed management team and employees.

. Key performance player resulting in company growth by 50%.

. Maintained Safety compliance and regulations.

DHL Express Ltd. London, Ontario

Jan 2002 - Dec 2008

Operations Supervisor

. Directed workforce of delivery drivers, warehouse and administrative

employees.

. Facilitated all company training, compliance and safety

certifications.

. Ensured customer service excellence & immediate complaint resolution.

. Scheduled and coordinated all employee work schedules and payroll

entries.

. Coordinated multi-facility logistics and fleet maintenance.

. Hazardous Goods transportation specialist and company facilitator.

United Parcel Service London, Ontario

Apr 1989 - Jun 2001

Business Manager

. Directed the daily operations of large courier distribution

facilities.

. Rejuvenated low performance operations to profitable top performers.

. Met and/or exceeded all targeted Performance, Service & Cost indices.

. Developed claim reduction procedures setting new global company

record.

. Trained and developed operations management teams.

. Excellent record in resolving labor disputes in unionized environment.

. Developed operational management teams.

COMPUTER SKILLS

Symbol technology handhelds; UPS and DHL

Word, Excel, Outlook,

MARK COX

14744 Village Park W Drive, Carmel Indiana 46033 * 317-***-**** *

****.****@*****.***

______________________________________________________

LICENSES & CERTIFICATES

International Quality System Standard ISO 9001:2008,

IATA certificate - Handling Dangerous Goods by Air

Forklift

Dale Carnegie Course

ADITIONAL TRAINING

. Workplace Safety Compliance

. Injury Investigation

. Collision Investigation

. Labor Dispute Resolution

. Coaching and Counseling

. Quality Principles - Instructor

. Safe Work Methods - Instructor

. Handling & Transportation of Dangerous Goods - Instructor

EDUCATION

. Advanced Leadership, Management Leadership School Blue Ash, Ohio

. Leadership School

Bethany, West Virginia

. Incomplete MBA - Fanshawe College

London, Ontario

. High School Graduate

Martinsville, Indiana

MILITARY

U.S. Army 82nd Airborne. Div.

Ft. Bragg, North Carolina

U.S. Army 5th Special Forces

Ft. Bragg, North Carolina

Staff Sergeant (E-6)

Communications Specialist

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