Customer Service Objective
Resume:
Jacqueline Cohen-Rosen
* **********@*******.***
- 4924 Balboa Blvd. #618
Encino, CA 91316
Objective
As a graduate from Victoria University, with nine years of experience
working within the animal welfare industry and a further year and a half
working to support the general public in a library setting, my objective is
to find a challenging position that will allow continued career
advancement.
Experience
Library Customer Service Officer
Libraries and Learning; Brimbank, Melbourne, Australia.
November 2008 - March 2010
. Provision of excellent proactive customer service
. Respond to and resolve customer queries and concerns
. Welcome and induct new members to the library
. Assist and instruct customers in the use of self service kiosks,
reservations, photocopiers, printers, computer booking systems and
other equipment
. Assist and instruct customers in the use of computers
. Action simple reference enquiries
. Proactively promote services and programs
. Support and assist in the delivery of programs and outreach services
. Support and assist in the planning for programs including
identification of target groups
Senior Animal Technician
Ludwig Institute for Cancer Research; Melbourne, Victoria, Australia June
2000 - March 2009
. Responsible for all levels of breeding, cleaning and feeding.
. Injection techniques
. Daily coordination and logistical planning with researchers,
specifically in regards to blood collection, organ identification, and
administering various drugs
. Responsible for the collection and dispatch of samples for health
monitoring of animals
. Lead advocate for the ethical treatment of all animals within the
facility, and complying with State and Federal legislation
. Daily management of the barrier facility, housing genetically
manipulated mice, within a ventilated caging system
. Responsible for the daily maintenance and ethical treatment of all
animals within the facility
. Actively engaged for the continued improvement of animal welfare
throughout the facility
Education
Victoria University - Bachelor of Science, Applied Science - Animal
Technology, April 2002
Victoria University - Wildlife Husbandry & Rehabilitation Certificate, July
2002
Victoria University - Library and Cultural Studies Diploma, January 2010
Volunteer Work & Extracurricular Studies
. Victoria University - Massage Therapy Certificate - November 2003
. The Lost Dogs Home Volunteer 2000-2005
-Maintained kennels, bathed dogs, assisted in animal ambulance and
emergencies, exercised dogs, and rescued stray dogs and cats
Technical & General Skills
. Animal husbandry
. Sound understanding of genetics
. Internal quarantine and PC2 principles in working with animals
. Skilled in handling, sexing, injection, and collection skills
. Proficient in working with autoclaves, ventilated caging, cage-washer,
laminar flow and hoods
. MS software applications
. Windows / MAC OSX
. Excellent customer service skills
. Ability to work well under- pressure
Professional Interests
Animal ethics and welfare, animal rights, animal / wildlife rescue and
rehabilitation, providing outstanding customer service
Personal Interests
World travel, animals, literature, nutrition/food, personal fitness,
gardening
References
Available upon request.
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