Customer Service Management
Resume:
A manda K. Gates
Powell, TN 37849
a ******@***.***
Job Objective
To make a meaningful and valuable contr ibution to an organization and a community.
Education
Anderson University – A nderson, Indiana (June 2010)
Master, Business Administration
Emphasis: New Venture Development
Grade point average of 3.8(on a 4.0 scale)
Indiana University - B loomington, Indiana (August 2005)
Bachelor of Arts, Telecommunications
Emphasis: Industry & Management, Media & Society
Grade point average of 3.27(on a 4.0 scale)
P rofessional Exper ience
Lead P roject Manager S ign Craft Industries I ndianapolis, Indiana (July 2006 – August 2010)
• Executed projects through superior communication and monitoring of all production and
i nstallation practices.
• Acted as a liaison between the customer, property owners, and city entities to gain
approvals for projects.
o Provided representation for clients to municipal Boards of Zoning Appeals and
Special Approval Commit tees: including preparation, filing, and presentations.
• Coordinated a team with the necessary information while moving toward a common goal.
• Managed and coordinated several multi-site conversions on time and on budget, including:
S ky Bank, First Merchants Bank, Huntington Bank, Salin Bank, Old National Bank, MCL
B akery, Jiffy Lube, Public Storage, Fed Ex, and PNC Bank.
• Extensive experience in sub-contractor selection and management: excavation, electrical,
wall-repair, landscaping, waste removal, etc.
• Facilitated all customer communications to enable exceptional customer service.
• Managed the performance of the Project Management Department personnel.
• Participated in several activities essential to running a small business: management,
s taffing, cash f low, vendor relations, strategic decision-making, daily operations, human
resources, business development, marketing, conflict management, etc.
Account Executive N uVox Communications I ndianapolis, Indiana (December 2005 - July 2006)
• Identified opportunities within the market that built the business through networking and
cold calling.
• Gave product presentations to prospects in order to create interest and close business.
T eam Leader T arget Corporation B loomington, Indiana (August 2003 - December 2005)
• Managed the performance of 70 cashiers, cart attendants, and team members.
• Created cashier and Guest Service Team Leader schedules, conducted performance
reviews, performed coaching corrective action procedures, reviewed and followed up with
daily reports, supervised front end, dealt with guest complaints, performed merchandising
responsibili ties.
Contact this candidate