Customer Service Human Resources

OBJECTIVE To obtain a business opportunity in Human Resources

utilizing my proven skills and abilities.

EDUCATION Bachelor or Arts, St. Olaf College, Northfield, Minnesota, June

1998

Major: Human Resources Concentration: Psychology/Family

Studies

EMPLOYMENT Human Resource Manager, PICTURE PLACE, INC., October 1996-July

2010

HISTORY Responsible for all aspects of human resources for small

business and its employees.

Recruitment, screening, interviewing, and employee

selection. Implemented and administered all

new hire paperwork, benefit plans, orientation, training,

annual reviews, and disciplinary actions. Scheduled staff

and maintained employee records. Processed payroll using Quicken. Handled

accounts payable and receivable. Customer Service Manager.

Ensured updates to systems and employees with new products,

specials, and policy changes. Purchaser for office and production

supplies. Production Manager. Ensured we had all products to

complete orders in a timely fashion and customers were

satisfied. Liaison between owners and employees to promote confidence and

sound morale.

Accounting Specialist, ABC SUPPLY, INC., July 10, 2008-

April 3, 2009

Accounts receivable specialist. Answered and directed

customers and regional manager inquiries. Transmission, and

compilation of month end reports and documents. Processed and insured

daily transactions and discrepancies were accurately

accounted for customers and regional branches.

Human Resource Assistant, GREEN TREE FINANCIAL, January

1995-October 1996

Processed all employment applications, acceptance and

rejection notifications throughout U.S.

Maintained and organized records and applications.

Created and maintained spreadsheets of hiring trends and

existing placements. Handled confidential information and maintained

professionalism with

incoming inquiries regarding employment opportunities.

Responsible for scheduling, assisting and counseling staff

of receptionists from general to executive levels.

Recruiter/Administrative Assistant, GREEN TREE FINANCIAL,

February 1993-January 1995

Employment recruiter. Responsible for screening

applicants via telephone, resumes and interviews.

Assisting Vice President of Human Resources with both internal and external

confidential correspondence and communications.

Human Resource Assistant, CARSON PIRIE SCOTT, March 1992-

to store closing February 1993

Processed paperwork for new hires and terminating

associates. Implemented and administered all benefit

plans. Lead training classes on inventory, policies and procedures.

Employee orientation. Distributed and maintained

important documents, personal records, and employment files. Processed,

transmitted and distributed all payroll functions. Lead benefit

classes and counseled eligible associates. Designed and

implemented working documents. Created databases and collated letters.

Responsible for planning special events, meetings and

activities. Strong customer service and organizational skills.

ACTIVITIES AND Girl Scout River Valleys of MN and WI Registrar, Volunteer

for Mahtomedi Service Unit, 3 years

INTERESTS Girl Scout Leader of Troop 52414, Volunteer, 5 years

Creative Memories Consultant, 7 years

REFERENCES AVAILABLE UPON REQUEST

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