Customer Service Technician
Resume:
Jolene M. Steichen
Raiford, Fl. 32083
**************@*****.***
EDUCATION Everest University, Pharmacy Technician Diploma Program
Graduation Date: October 2010
GPA: 4.0
Significant Coursework: Medical and Pharmaceutical Terminology, Pharmacy
Calculations, Drug Distribution Systems, Anatomy and Physiology, Pharmacy
Administration, Medical Terminology, Digestive, Respiratory and Reproductive Systems,
Basic Nutrition, Prepare Sterile Dosage forms, Home Health Care, Hospital Pharmacy, Law
and Ethics of Pharmacy. 160 Hours of IV admixture practice.
Achievements: Presidents list; Perfect attendance.
Externship completed: on October 2010, at North Florida Pharmacy Lake City, FL
Skills Acquired: Processing medication orders accurately and timely; Calculating liquids
accurately; Calculating solids (tablets, capsules, ect.) accurately, calculating suspensions,
ointments and all others accurately; Compounding drugs; Understanding universal precaution;
understanding drug administration; understanding drug distribution systems; Computerizing
drugs; Apply principles of aseptic technique and infection control; Payment & compensation;
Filing &Preparing drug orders; Exercise efficient time management; Approach client/patients in a
professional manner; Adapt communication to individual’s ability to understand; Maintain
confidentiality (HIPPA guidelines); Follow established policies and procedures; Use medical
terminology appropriately; Communicate effectively verbally and written.
WORK EXPERIENCE North Florida Pharmacy, Pharmacy Technician, Lake City, Fl, October 2010- November 2010
Customer service, processing prescriptions, filing, and assisting in putting up the daily order.
Corrections Corporations of America, Correctional Officer, Lake City, Fl, May 2007-Jan 2010
Care, custody control and supervision of inmates; report writing; Master Control Officer; Pod
Officer; internal and external Security officer.
SITEL, Customer Service Technician, Lake City, Fl, October 2004 to May 2007
Resolving complex customer complains in a timely and effect manner Resolving very complex
and detailed hardware and software issues for portable and desktop computers; Ensuring that the
customers’ expectations are met by providing excellent customer service; Data entry including
research and call logging techs Support for both Dell and DirecTV
Gold Kist, Live Oak, Fl, June 2003 To October 2004
Food preparation for distribution
SITEL, Customer Service Technician, Lake City, Fl, September 2001 to March 2003
Resolving complex customer complains in a timely and effect manner Resolving very complex
and detailed hardware and software issues for portable and desktop computers; Ensuring that the
customers’ expectations are met by providing excellent customer service; Data entry including
research and call logging techs Support for both Dell and DirecTV
SKILLS / Certifications: CPR, HIPAA, OSHA, Class E Drivers License
CERTIFICATIONS Pharmacy Technician Registration
Typing:35 wpm
Computer Applications: Microsoft Word, Excel, InterRx
Medical Equipment: Laminar Horizontal Flow Hood
References available upon request
Contact this candidate