Customer Service Engineer
Resume:
Harkison N. Panchal
Broken Arrow, Oklahoma74014
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Objective : Business Analyst, Logistics, Administration, Process
Engineering, Assembly
EDUCATION
Masters in Mathematics
Loughborough University, Loughborough, England, UK
RELEVANT EXPERIENCE
Management Customer Service Manager Process Engineer
Business Administrator Teaching / Servicing
EMPLOYMENT HISTORY
Walmart Store, Broken Arrow, OK 2008 - 2010
Customer Service Manager: Responsible for the day-to-day management and
store operations. Directed Front End store responsibilities which
included, staffing, training, scheduling, inventory control, loss
prevention, overseeing the functioning of cash registers and supporting
equipment, and also being able to do multiple chores at the same time.
Public Service of Oklahoma (PSO), Tulsa, OK 2007 - 2008
Material Analyst: Material management, organization, and presentation to
all technical engineers. Planned to maximize ordering process, and made
optimal use of all equipment and finances available.
Betts, Manchester, England, UK 2005 - 2007
Process / Technical Operator: Responsible for getting high quality outputs
to production targets. Helped maximize the efficiency of production by
setting machines effectively. Carried out fault analysis with corrective
action; helped with maintenance and continuous running of machines, and
supported in the development of skills of the other Process Operators.
B & K News, Swinton, England, UK 1999 - 2005
Business Administrator: Overall management and performance of business
operations. Coordinated all major decisions that effect the business
growth, and supervised staff to ensure excellent service to all customers.
Kept financial records, maintained inventory control, and also maintained
accurate and detailed reports of all aspects of the business.
Lucent Technologies, Dallas, TX 1997 - 1999
Process Engineer: Performed business process re-engineering, system
designs and implementation, requirements analysis, and technical training
to all users. Developed process for managing orders received for non-
compliant items, designed and kept an access database of all orders.
References: Available upon request.
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