Customer Service Administrative Assistant
Resume:
Yvette D. Davis
************@*****.***
EXPERIENCE
March 2010 to Present Atrium Staffing, Little Falls, NJ
Marketing Administrative Assistant
Handling all administrative tasks including but not limited to assisting in the
preparation of documents, memorandums, laboratory request and letters as
well as maintaining supplies, handling faxing and busy phone lines.
Demonstrated capacity to provide comprehensive research and support to
Marketing Manager, Account Executives and Laboratory Personnel.
Develop and maintain administrative processes that reduce redundancy and
improve accuracy and efficiency to obtain organization objectives.
Work effectively as a member of the cross functional team by
communicating clearly and focusing on daily team objectives and goals.
Research and tabulate data on a wide variety of subjects by calculating and
compiling data, tracing and editing data; and arranging data in appropriate
formats.
Prepare and update data, reports, and records required by management.
Handle routine inquiries and correspondence from a number of internal and
external sources by obtaining the necessary information and preparing
appropriate briefs and responses.
Creating a detailed work project list which identifies and sequences the
activities needed to successfully complete a daily schedule in a proactive
manner.
Assist buying and department unit associates with the preparation and
proofing of necessary plans, materials, data, and reports for assigned tasks.
March 2005 to September 2009 Gito, Millburn, NJ
Retail Administrative Assistant
Planned and supported daily operational and administrative functions
Demonstrated capacity to provide comprehensive support for executive
level staff
Accurately completed research, expense reports, information management
and marketing support activities within demanding time frames.
Arranged domestic travel accommodations
Developed and maintained administrative processes that reduce redundancy
and improve accuracy and efficiency to obtain organization objectives
Provided personal assistance as necessary
Trained and coached newly hired employees
Worked closely with management to implement and hone new promotions
and marketing tools
Coordinate and host numerous client seminars, creating invitations and
promotional materials, booking venues and selecting guest speakers
Liaise with clients, vendors and internal staff
Bookkeeping, data entry and logging of new inventory
Maintained Executive and Staff meetings
Provided the right solutions to the diverse needs of customers
Interact with customers and team members in a professional and personable
manner
Inquired and listened to customers to reveal customer’s needs
Followed up with customers to thank them and to update them on new
product information
Promoted the sale of all products and services
Supervised Customer Service Representative and Sales Associates
Audit and maintained personal files and accounts receivable
Approved time cards for payroll
August 2003 to January 2005 Oncology Office, Dr. Valiere Alcena, White Plains, NY
Office Manager
Delegated work to clerical and secretarial staff, as well as supervised and
monitored the work load and work rate
Acted as liaison with the members of the senior management staff
Organized the recruitment of new staff
Chaired meetings
Dealt with complex queries and customer’s escalation,
Administered payroll systems
Met with senior management to review office performance
Wrote biweekly, monthly and annual reports
Supervised the implementations of new office systems
Arranged for health and safety equipment to be tested on a regular basis
Reviewed and updated health and safety policies
EDUCATION Seton Hall University, South Orange, New Jersey
Major: Communications/Marketing Overall GPA: 3.6
Transferred from University of Massachusetts
Related course of work: Money and Banking, Marketing, Economics,
Finance, Psychology, and Communications.
AWARDS AND
ACHIEVEMENTS
Appreciation Award for Customer Service, Gito, 2008
SKILLS/STRENGTHS
Microsoft Office: Word, Excel, Outlook, PowerPoint, Access
Operating Systems: Novell, Windows (98, XP, Vista)
Notary Public
COMMUNITY
SERVICE
March 2007 to Present Animal Welfare, West Orange, NJ
Volunteer
Fed and nurtured animals with food and love.
Raised funds and helped budget donations.
Helped recruit volunteers.
Assisted with finding warm loving homes for the animals
Contact this candidate