Customer Service Sales

******@***.***

407-***-****

Stacy Jnbaptiste

objective: To obtain new opportunities and growth in a reputable

establishment.

****-**** ********** ****** **** Orlando, FL

Seasonal Enrollment Specialist

. Responsible for making Verification Acknowledgment calls to prospective

members and assisting with help on any enrollment problems or client

issues.

. Created and maintained spreadsheets for company files and audits as well

as CMS(Medicare)

. Collaborated with Sales Representatives and Account Managers on new and

existing member accounts.

2006-2010 Express Scripts Pharmacy Orlando, fl

Specialty Drugs Administrator

. Responsible for imaging of all new received documents via our numerous

fax lines.

. Inbound and Outbound calls setting patient drug order and assisting with

any costumer service problems.

. Excellent knowledge of most Brand and Generic Name Medications/

. Collaborated with Pharmacist and nurses on prescription issues.

. Responsible for specialty medication folder and spreadsheets, with paying

close attention to detail when handling confidential documents such as

HIPPA, PA forms and Financial Assistance information.

. Assisted in collaborating with supervisors and coordinators in daily

meetings as a team lead.

. Also become Morale Officer in charge of all Team Building meetings and

activities.

. Contributing in a fast busy work environment which process over 1000+

orders a day.

2003-2006 Event Imaging Solutions (Kodak Company via Disney) Orlando,

fl

Customer Services and Sale Rep

. Administrative assistant to General Managers and Supervisors.

. Targeted weekly sales and commission

. Assisting with inbound calls as well as floor sales providing ways to

increase commission.

6/2002-12/2002 Westgate Vacation Resorts Orlando, fl

Guest Relations and Customer Service

. Registering and checking out guest upon arrival and departure.

. Maintained an inventory of vacancies, reservation and room assignments.

. Heavy resort package sales and costumer service on ground and through

inbound and out bound calls.

2000-2004 Haines City High School Haines City, FL

Graduated:2004

2009-Present Valencia Community College Orlando, Fl

Major: Public Relation/ Marketing Advertisement

Skill: Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, muilti, fax

and phone line, Turbo Cap, People Soft Systems, Copier Machinery, 50+WMP.

References received upon request.

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