Customer Service Data Entry

Maria Molina

***-* ********* ****** **** Ellyn, Illinois 60137

*********@***.*** 630-***-****

Work Experience:

Elmhurst Memorial Hospital January 2011-

Present

Elmhurst, Illinois

Patient Support/Billing Representative

- Knowledge of medical billing/coding practices.

- Performs insurances/billing, clerical duties, including review and

verification of patient's account information.

- Resolve routine patients billing inquires and problems.

- Enter data electronically to process charges, payment denials and

adjustments into the Meditech system.

- Analyze and code all procedures and diagnosis using ICD-9 and CPT-4

codes.

HSBC March 2009-March

2010

Elmhurst, Illinois

Lead Data Entry Operator

- Identified, sorted and keyed-in a high volume of real estate mail

items for audits

- Assisted with daily audits and projects

- Performed advanced customer service clerk duties including handling

escalated inquiries

- Trained lower-level representatives

- Conducted specialized research to meet daily objectives

B.R. Ryall YMCA August 2007-April

2010

Glen Ellyn, Illinois

Registration Attendant

- Answered all member's and guests' questions about the programs and

facilities

- Recruited new members and sold memberships

- Enforced YMCA's rules and conducted tours of the facilities

- Dealt with emergency situations including injuries

- Greeted YMCA members and guests at the check-in desk

- Built relationships with YMCA members and their families to better

help them reach their goals

Dupage County Clerk's Office June 2007-December

2007

Wheaton, Illinois

ISD Information Service Representative

- Helped customers with filling the appropriate case documents for their

court appearances

- Answered general questions including court procedures and court dates

- Assisted customers with information regarding traffic violations and

ticket payments

- Updated customer information in the computer database in person and

over the phone

- Handled more than 60 calls per day

Data Entry Clerk September 1997-

June 2007

- Verified and entered a high volume of civil and criminal felony court

records and other related information into the county's computer data

system

- Processed traffic violations

- Organized and reviewed a high volume of court case records

- Reviewed court case paperwork for accuracy

Arthur J. Gallagher Benefit Administrators, Inc. October 1997-Sept

2002

Lisle, Illinois

Data Entry Specialist

- Keyed in a high volume of information regarding customer's medical

insurance information

Community Involvement:

St. James the Apostle Church December 2009-

Present

Catholic Church Glen Ellyn, Illinois

- Translated information for the church to publish and distribute to its

Spanish-speaking parishioners

- Helped church workers translate information directly to Spanish

speaking families seeking information or assistance from the church

HACE Member Member since 2010

Career-focused organization Chicago, Illinois

Skills:

- Bilingual: Fluent in written and oral English and Spanish

- Extremely accurate and efficient with 10-key data entry

- Type 60+ words per minute

- Extremely knowledgeable of data entry codes and legal terminology

- Very knowledgeable of medical terminology

- Proficient in Microsoft Word applications including Excel

- Experience in working with customer service with Spanish and English

speaking customers

- Proficient in File Net, Opra, NewTrack and Solar database software

- Very familiar with court processes and procedures

- Knowledgeable of changes in laws and regulations

Education

College of Dupage

Glen Ellyn, Illinois 1997

Associates Degree

Certifications

Nursing Assistant Certificate from College of Dupage

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