Customer Service Administrative Assistant

Jami Tadeo

** *** ***** ( SAN CLEMENTE, CA ****3 ( PHONE: 949-***-****(

********@*******.***

CUSTOMER SERVICE/OFFICE ADMIN

. Possess a willingness and desire to help others and demonstrate care

in handling customer needs. I have efficient PC skills and I am detail

oriented with excellent telephone & email etiquette. I possess a

positive mental attitude, enjoy working with others and have a

willingness to learn and grow. I demonstrate high standards of

professionalism and integrity by consistently adhering to the

company's policies at all times as a representative of the company.

Professional Experience

MINKA LIGHTING- CORONA, CA 2005 to 2008

Customer Service Representative

Key Results:

Handled high volumes of customer calls relating to product catalog

Responsible for responding to customer request & questions, rectifying

customer concerns and updating customer records

Manage a high volume of data entry

building relationships with customers while providing important office

support

Researches and resolves items relating to customer service issues

Provides relevant information on products and services, including soft

selling of these products and services

Ability to demonstrate a high degree of patience with excellent listening

skills

ADMIN ASSISTANT- CORONA, CA 2003 to 2005

Administrative Assistant

Key Results:

Data entry and filing

Supported advertising campaigns/activities

Preparing for Real Estate License

mITSUBISHI DIGITAL ELECTRONICS - IRVINE, CA 2001 to 2003

Administrative Assistant

Key Results:

Supported facilities, responsibilities included mail processing, filing,

data entry and responding to all help desk requests

Monitored and worked with all vendors who provided office supplies and

services

Processed invoices and submitted to accounting

Assigned security badges

Covered phones and front office as required

WFS FINANCIAL- IRVINE, CA 2000 to 2001

Office Assistant

Key Results:

Prepared insurance agreements for clients

Maintained files and insurance records

Provided clerical support for staff

Contacted existing customers and schedule appointments

DRAPER'S AND DAMON'S- IRVINE, CA 1999 to 2000

Returns Processor

Key Results:

Processed customer returns, heavy data entry and filing

Performed inspections on products for defects

Assisted administrative staff with clerical duties and employee

productivity records for entire Distribution Center

Assisted the Accounting Department with heavy filing, data entry, special

projects and reconciling purchase orders

Education

High School Diploma

Public Notary (expired)

Attended workshops for Real Estate

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