Customer Service Sales

STEPHANIE BRUCE

**** ******* ***, **********, ** 95823

Contact Phone: 916-***-**** Email:***************@***.***

OBJECTIVE

To obtain a management position that will utilize my sales, administrative,

customer service, and accounting skills.

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Experienced manager with expertise in sales, marketing, and account

management.

. Extensive background in sales and client relations.

. Possess strong program marketing sales presentation and interpersonal

skills.

. Contract negotiation and compliance with Marriott guidelines, goals

and objectives.

. Excellent written and oral communication skills.

AREAS OF EXPERTISE

Group Sales and Marketing Fosse & MARSHA

Corporate & Government Sales Customer Service

Sales Blitzing GPP Accounts

Market Research & Data Revenue Forecasting

PROFESSIONAL EXPERIENCE

SALES & MARKETING

. Administer sales and fiscal operations to drive ADR and REVPAR.

. Negotiate LNR (local Negotiated Rates for corporate businesses.

. Assist with facility market research activities to include sales

blitzes.

. Attending revenue meetings to assist in forecasting.

. Evaluate production of corporate accounts.

CUSTOMER SERVICE

. Assist in guest resolutions and client relation.

. Knowledge of Marriott Promise and Code of Conduct.

. Assist with housekeeping duties if needed.

. Answer telephones and prepare written documentation

ACCOUNTING

. Assist in front desk operation following cash handling procedures.

. Perform accounting functions utilizing Fosse and MARSHA.

. Prepare invoicing and billing to include adjudications for nonpayment of

revenue impacting debt of $5,000 or more.

. Assist in developing marketing incentives and advertising.

EMPLOYMENT HISTORY

Fairfield Inn & Suites by Marriott, Elk Grove, CA 03 / 10 -

Present

Civic Development Group, Sacramento, CA 10 / 09 - 12

/ 09

Worldmark by Wyndham, Sacramento, CA 07 / 08 - 10 / 09

EDUCATION

. American InterContinental University, Hoffman Estates, IL -BBA (2006)

-Graduated Cum Laude.

. High Tech Institute, Las Vegas, NV- AAS (2005) - Graduated with honors.

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