Customer Service Manager

Phyllis Smith

*** ******* ***. *************, **** 43311 ********@**********.*** 937-***-****

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PROFESSIONAL EXPERIENCE

Member Service Representative August 2007 - June 2009

Hardin Community Federal Credit Union Bellefontaine, Ohio

Hardin Community C.U. is a full service credit union with three locations. The Bellefontaine

branch, (Logan Community) was acquired by Hardin in January of "09". In June of "09", the part

time position was eliminated which was my position.

• Customer Service

• ATM Balancing & Cutover

• New Account Processing

• Certificate of Deposits Processing

• All Frontline Teller Responsibilities

Customer Service Associate II September 2002 - August 2007

Sky Bank Bellefontaine, Ohio

Sky Bank was a full service financial institution which merged with Huntington National Bank

in 2007.

• Customer Service

• All Frontline Teller Duties

• Team Leader / Backup Team Leader

• Cash Orders To & From Federal Reserve

• ATM Balancing & Cutover

• Monthly Branch Audits

• Vault Teller

• Mentor Teller

Business Owner / Office Manager November 1997 - September 2007

Team Spirit Cheerleading & Tumbling, inc. Bellefontaine, Ohio

Team Spirit was a cheerleading & tumbling gym started and operated by myself and my

daughter in 1997. We offered cheerleading & tumbling classes to youth ranging in age from 3

years through college. We had several competitive cheer squads that competed from beginners

to national level.

• Office Manager

• Class Scheduling

• All Financial Aspects

• Class Instructor

Manager (Temp)/Cashier August 2001 - September 2002

Jo Ann Fabrics Bellefontaine, Ohio

Jo Ann Fabrics is craft and fabric retail store.

• Cashier

• Restocking

• Employee Scheduling

• Store Compliance

Associate (Retired) October 1982 - January 2001

Honda of America Mfg. Marysville, Ohio

Auto Manufacturer.

• New Model Ordering of Japanese & Domestic Parts

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EDUCATION AND TRAINING

West Liberty-Salem H.S. Diploma

West Liberty, Ohio

CSA 101 (Teller Training), CSA 102 (Products & Regulations), CSA 103 (Branch Sales &

Services) New Account Procedures, Enterprise Teller, Mentor Teller Training, IRA 1, IRA 2,

AS400 Advanced, Cash Exceptions, Security Training, Supervisory Workshop, Time

Management, Team Leadership.

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