Customer Service Process Improvement
Resume:
Resume of
Chase Hegarty
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OBJECTIVE: Seeking Professional Packaging position where I can develop my skills and
become diverse in the field of packaging so I can offer a company a multitude of
experience.
COURSES, SKILLS AND TOOLS:
• Fundamentals of Packaging, Packaging Materials (paper and plastics),
Packaging Distribution, Consumer Packaging, Packaging Machinery, Design and
Evaluation
• Photo manipulation, Adobe Photoshop
• Advanced drawing skills, 3D Design
• InDesign, CADD, Illustrator, Solidworks, ArtiosCAD, SAP, and Cape
• MS Office Suite (Word, Excel, PowerPoint)
WORK EXPERIENCE
June – Dec. 2010 Boehringer Ingelheim, Columbus, OH
INTERN FOR PACKAGING LAUNCH GROUP
Created various pallet patterns
Updated documentation for packaging components
Developed line trials to test new packaging components
Conducted shipping tests to remove cotton from various types of bottles
Tested products and equipment for optimization in GMP environments
Contributed to process improvement teams to reduce overall site unit
costs and streamline activities
Developed master packaging specifications, packaging component
specifications and other GMP documents
Created bottle conversion protocols and reports
Trained engineers on procedure
1999 – 2009 55 Rental, Hamel, MN
EVENTS AND STORE COORDINATOR
Coordinated events with customers
Identified equipment needs and timeline
Managed delivery, set-up, and deconstruction of various events
Trained new employees on operations and customer service skills
Tracked store inventory and equipment
2007 – 2010 UW Stout, Menomonie, WI
RED CEDAR HALL OPERATIONS ASSISTANT (WORK-STUDY PROGRAM)
Moved students in and out of resident halls, addressing residential
abgzyc@r.postjobfree.com
questions and concerns
Distributed mail and performed midnight building lockdown
EDUCATION University of Wisconsin – Stout: Candidate for B.S. in Packaging, May 2011
Concordia College – Minnesota: Concentration in Graphic Design/Packaging
Phone: 612-***-****
Email: abgzyc@r.postjobfree.com
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