Customer Service Data Entry
Resume:
Melissa A. Fortin
PO Box ***
Coxsackie, NY *****
*******@*****.***-****.***
**********@*****.***
Education
ITT Technical Institute 13 Airline Drive Albany, NY 12205
A.O.S in Computer Networking Systems September 2011
Maintained a 3.8 GPA, High Honor & Perfect Attendance Certificates, National
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Technical Honor Society (NTHS)
WAN Technologies & Applications, Group Dynamics
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Network Application Services & Security, Problem Solving
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Microsoft Network Operating Systems, Database Development
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Operating Systems, Microsoft Desktop Operating System
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Linux Operating System & administration, Structured Cabling
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Professional Procedures, Computer Programming
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Network Standards & Protocols
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L & S Computer Tutors, Inc. Kingston, NY 12401
General Computer Education Summer of 1993
Microsoft Windows 3.11, Microsoft Power Point
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Word Pro, Microsoft Word
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Microsoft Access, Microsoft Excel
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Word Perfect
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Experience
264 Old Flatbush Road Kingston,
Waste Management
NY 12401
Dispatcher August 2003 - June 2009
Service Dispatcher, Customer Service
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Weekly Reports, Open & Close Tickets
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Personal Contact with Customers, Spread Sheets
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Coordination of Drivers & Route Sheets
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Schedule Pickup & Deliveries, Data Entry
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Pengate Handling Systems, Inc. 18 Petra Lane Albany, NY 12205
Warranty Administrator / Service Coordinator /
Fall of 1999 - August 2003
Service Dispatcher
Payroll for all Service Department, New Hire Orientation
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Schedule Pickup & Deliveries with Outside Vendors of Products, Service Billing
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Data Entry, Office Supplies, Security Systems
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Laptops & Computer Software, Worked with Internal & External Employees
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Weekly & Monthly Reports, Cell Phones
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Pagers, Open & Close Purchase Orders, Maintained & Managed Warranty Billing
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& Credits
Coordinate Technical Training, Petty Cash, Internal Phones
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Digital Cameras, Order & Track Sales Orders & Service Parts, After Hours On
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Call for Service Needs
Contact this candidate