Customer Service Technician
Resume:
Janice Lyons, A.A.S., C.V.T., C.P.h.T.
Aurora, CO. 80015
Career Objective:
To utilize my professional and technical skills.
Education:
Bel-Rea Institute of Animal Technology, Denver, CO.
Associate of Applied Sciences Degree in Veterinary Technology
Graduation Date: December 1989
GPA: 3.75 Certified Veterinary Technician National Exam in June 1990
Colorado State University, Fort Collins, CO.
Course study: General Sciences
Attended from June 1987 to June 1988
GPA: 3.75
Work Experience:
Colorado Rehabilitation and Occupational Medicine, Greenwood Village, CO.
April 2008 to present
Front Desk/ Assistant to Physician's Assistant: duties include: customer
service, answer multi-line phone system, set appointments for patients,
prepare charts for appointments ensuring all necessary information is
obtained, schedule MRI's, EMG's, Ultra Sounds, injections at surgery
centers, ensure patients and doctor's remain on schedule, stock rooms,
inventory of supplies, submit procedures for authorization to insurance
companies, check in patients, call in prescriptions to pharmacies.
Target Pharmacy, Aurora, CO.
November 2006 to April 2008
Certified Pharmacy Technician: duties include: assisting Pharmacist
in correctly filling prescription, entering information into computer
system, placing orders for both supplies and replenishment of
medications, customer service, ensuring work flow runs smoothly,
training new employees, ensuring orders are completed on time.
Bel-Rea Institute of Animal Technology, Denver, CO.
June 1994 to November 2006
Instructor: duties include: teaching Office Management which
includes client relations, office skills, computer skills, inventory,
conflict management, client education, ethics, veterinary law and
malpractice. Medical Terminology: basic language of medicine.
Anatomy & Physiology Lab: basic anatomy. Veterinary Science I:
introduction to all basic skills, procedures and instruments required
of Veterinary Technician's as applied to practice. Responsible for
overseeing animal care on campus, over seeing FDA regulations are
adhered to, tutoring. Supervise students for a surgical rotation at
the Denver Dumb Friend's League and maintain the partnership between
Bel-Rea and the League, labs located on campus associated with the
Mobile Vet Clinic.
References upon request.
Contact this candidate