Customer Service Sales

MI C H E L L E BUR L EY

**** ********* *** ***** *********, NC 28269 704-***-****

m *******.******@*****.***

S U M MARY

M ultifaceted customer service professional with over 10 years’ experience resolving complex

issues, providing advanced technical support and building strong customer loyalty.

E xceptional communication and administrative skills. Adept analytical and problem solving

capabilities, coupled with a strong technical acumen. Self-starter with a can-do atti tude and

an eagerness to learn new things.

EXPER I E NCE

MARKET I NG ASSOCIATE ( VOLUNTEER)/CL I E NT SERV ICE SUPPORT, Spoiled, Jersey City, NJ

2009 – 2010

• Created seasonal product displays, delivered sales presentations to prospective

clients, and supervised store operations during owner’s absence.

C L I E NT SERV ICE AD M I N ISTRATOR, D eutsche Bank T rust Company Americas, New York,

NY 2006 – 2008

• Provided business-to-business customer support.

• Processed t rades, month-end closes and assisted with preparation of monthly and

year-end financial reports.

• Monitored mutual fund balances, processed payments and wire t ransfers, and

p repared monthly market valuations.

ED I ACCOUN T C OORD I NATOR, SwatchgroupUS, Weehawken, NJ

2004 – 2005

• Promoted to account coordinator from customer service representative within 3

months of hire.

• Managed orders received via EDI, including heavy interaction with buyers,

associates and third-party sales channels regarding product availability, pricing and

delivery dates.

• Issued warranty replacements for lost or damaged merchandise.

• Provided multi-channel customer support (phone, e-mail and wri t ten

correspondence).

CUSTOMER SERV ICE REPRESENTAT I VE, I DT, Newark, NJ

2001 – 2002

• Delivered outstanding customer experiences by effectively addressing customers’

needs.

• Assisted supervisor with daily responsibilities, handled escalated issues, delivered

f ront-line t raining and managed special projects.

ED UCAT IO N/SPEC IAL SK I L LS

B USI NESS M ANAGE ME NT U nion

County College

• •

AS400 Microsoft Office (Word, Excel,

• PowerPoint, Outlook)

SAP R/3

• Lotus Notes

• SWIFT

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