Customer Service Office

Ewa Kosman

***** ******* ***** **.

#**

San Diego, CA 92126

Mobile- 858-***-****

Email *********@*****.***

SUMMARY OF QUALIFICATIONS

1. Eight years of experience in the travel industry.

2. Thorough knowledge of reservation systems and transactions processing, including

Sabre and Apollo.

3. Strong customer service skills, with the ability to diffuse difficult situations.

4. Proficient in general office duties, including Microsoft Office.

EMPLOYMENT

PA Travel Service 05/84-06/03

Philadelphia, PA

Travel Agent

Identified customer needs and desires along with budget and schedule to select

1.

appropriate destinations, accommodations and other travel plans.

Provided detailed estimates for customers that include all aspects of travel needs.

2.

Provided services for booking air travel, ground transportation, lodging in hotels,

3.

motels, bed and breakfasts and all-inclusive resorts as well as advance bookings for

guided tours and tourist attraction tickets.

Served personal and business travel needs.

4.

Booked large group travel for businesses including conference rooms and bus or

5.

shuttle transportation.

Identified customer needs and desires along with budget and schedule to select

6.

appropriate destinations, accommodations and other travel plans.

7. Provided detailed estimates for customers that include all aspects of travel needs

8. Provided services for booking air travel, ground transportation, lodging in hotels,

motels, bed and breakfasts and all-inclusive resorts as well as advance bookings for

guided tours and tourist attraction tickets.

1

EDUCATION AND CERTIFICATION

Palomar College, CA

Business and Administration.

Certified ARC Specialist (CAS).

REFERENCES

Furnished upon request.

Contact this candidate