Customer Service Office

Julie A. Nelson

P.O. Box ****, Harrison, Arkansas 72602 870-***-****

email: abgzvp@r.postjobfree.com

Objective

To secure a position in a company where I can utilize my skills and

training.

Experience

Fedex Freight

Customer Service Rep

August 21, 2006 to present

New account setup-creating account numbers for new customers

Manual Rate Quote auditor

Back up for the French call queue

First Federal Bank

Reports Coordinator

8/05 to 8/18/06

Responsible for downloading report information to allow access for

various departments within the bank.

Created reports.

Assisted customers with web access issues.

Developed a job guide for reports coordinator position.

Community First Bank

Bank Teller

8/03 to 7/05

Assisted customers with various bank transactions.

Assisted head teller with counting vault money.

Poplar Springs Drive Baptist Church

Secretary

Typed dictation for the Pastor

Data entry

Performed general office duties, typing, filing, copying

Created spreadsheets for tracking attendance

Prepared reports for meetings

Responsible for greeting visitors to the office

Meridian Oncology Associates

Receptionist

Answered multi-line phone for 4 doctor clinic

Checked patients in and out

Scheduled appointments and distributed appointment schedules

Pulled patient charts for appointments

Maintained cash drawer

Rush Medical Group

Secretary to Dr. David Nix

Typed various correspondence and some dictation

Opened and distributed mail

Screened phone calls for Dr. Nix and nurses in clinic

Typing and filing

Scheduled referral appointments for patients

Maintained professional calendar for Dr. Nix

Pioneer, Inc

Secretary to Randy Parks

Typed correspondence

Maintained defective parts return log

Relief receptionist

Filing

Developed charts and forms to help organize the Returns Department

Collected and prepared time cards for Returns Department employees

Fresenius Medical Care

Equipment Technician

Repaired and maintained machines used in the treatment of dialysis

patients

Responsible for preventive maintenance of dialysis machines and

facilities.

Cleaned and disinfected reusable artificial kidneys for dialysis.

Created forms and charts using Microsoft Word and Excel

Obtained Level 2 technician status.

Barkan + Neff Law Offices

Client Service Representative

Performed potential client interviews

Inspected client files to ensure ongoing activity and accuracy

Coordinated court hearings with the Office of Hearings and Appeals

Word Processing

Computer operations liaison between local office and corporate office

Served as File Clerk (3/96-1/97), handling files, mail, and supplies

Served as Receptionist (6/95-2/96), answering busy 16 line phone and

other general receptionist duties

First Baptist Church

Secretary

Prepared church bulletins for all church services and special events

Developed and produced monthly church newsletter

Maintained financial records, and entered data into the computer

Prepared end-of-year financial statements for church members

Responsible for office security, bank deposits, purchasing office

supplies

Structured and maintained filing system

Performed receptionist duties, as well as other general office duties

Skills

h 20 + years experience with computers

h Word processing using Microsoft Word and Wordperfect

h Experience with Excel

h Desktop publishing using various programs

h Typewriter, fax machines, dictaphone, 10-key, postage meters

h Type 55 wpm

h Working knowledge of the French language (education in Quebec,

Canada)

h Management and Supervisory skills

Training

h Served in the United States Air Force for 7 years, 4 months -

Honorable Discharge

h Aircraft Avionics Supervisor - advanced supervisor and

management training

h Instructor/Trainer

h Ethics and Personal Improvement

References and certificates available upon request.

Contact this candidate