Customer Service Quality Assurance

THANH (TAMMY) DU

***** ******* **., **** ********, California 92532

Cell phone: 858-***-**** Email:

**.******@*****.***

OBJECTIVE: An energetic college graduate seeking a career path in

accounting profession.

PROFILE SUMARY:

- Magna Cum Laude graduate with BBA in Accounting and Finance

- Internship at UCR Internal Audit Department

- Experience in preparing individual tax return

- Proficient with MS Word, Power Point, PeopleSoft, and advanced Excel

skill with knowledge in Vlookup and Pivot table

- Fluent in Vietnamese

- Possess strong analytical skill, problem solving skill and time

management skill

- Detail oriented, creative, energetic, and self-motivated

EDUCATION:

BS Business Administration June

2011

-Double concentration in Accounting and Finance

University of California, Riverside

GPA: 3.8

Income Tax Course

November 2009

H&R Block CTEC

license

Related courses:

Accounting classes:

-Intermediate Financial Accounting I, II &III

- Auditing Quality Assurance

- Individual Taxation

- Financial &Managerial Accounting

- Corporate Taxation

Finance classes :

- Portfolio Management,

- Derivative Market

- Corporate Finance

- International Finance

- Principle of Economics: Microeconomics I&II

EXPERIENCE:

Internal Audit Intern, UCR Internal Audit Department, Riverside, CA

03/2011- 06/2011

- Reconcile monthly revenue accounts to General Ledger.

- Build and run queries from diverse data warehouses to obtain necessary

information.

- Organize data and prepare various analyses, using Excel spreadsheet,

to probe potential material misstatements and internal control's

weaknesses.

- Perform the overdraft test on all projects funded by Federal Contract

and Grant at College of Natural and Agricultural Science, UCR.

Tax Associate, H&R Block, Wildomar, CA 01/2010

- 04/2011

- Prepared accurately individual tax returns while followed strictly

federal and state's guidance of ethics.

- Promptly resolved complex customer's concerns and provided exceptional

customer service.

- Consulted clients about the future tax planning opportunity.

- Assisted with office tasks such as filling paperwork and booking

appointment.

- Completed day-end closing procedure, reconciled cash draw and prepared

deposit.

Achievement: Successfully converse 93% potential clients into actual

clients

Math Tutor, Midland Elementary School, Moreno Valley, CA

11/2009 - 04/2010

- Provided one on one tutoring service for students who were struggling

in class; helped them to build a better understanding on the material;

therefore, achieved higher academic performance.

- Engaged students to participate into multiple learning activities.

AWARD AND ACCOMPLISHMENT:

- Dean Loda Mae Davis Scholarship 2010-

2011

EXTRACURRICULAR ACTIVITIES:

- Member of Thi Pheta Kappa, The Honor Society

04/2009 - Present

- Member of Cal CPA- Orange County 06/2010

- Present

- Member of UCR Accounting Society 09/2010

- Present

- Member of UCR Investment Society 10/2010

- Present

- Member of ALPFA- Orange County Chapter

01/2011 - Present

- Beta Gamma Sigma- The Business Honor Society 04/2011

- Present

Contact this candidate