Customer Service Human Resources

Lisette Amaro

**** ********* **** ( Tampa, FL ***15

813-***-****

********@*****.***

Objective

To secure a role that leverages my Human Resources achievements, skills,

energy, and talent for identifying superior job candidates

ASH BROKERAGE Tampa, FL

New Business Coordinator/ Administrative Associate August

2007 to Present

. Liaison with property management, IT and HR

. Review resumes and interview all prospects; support training new

employees

. Take part in the termination process of an employee

. Support office leadership with reporting; scheduling/facilitating

appointments, lunches, events

. Customer Service - Assist agents with any information or materials

they may need

. Maintain inventory and equipment; negotiate with vendors for supplies,

repairs, etc for the office

. Routing calls, review, prioritize, route incoming / outgoing mail and

facsimile transmittal

. Administrative Assistant to five new business Case Managers

. Review, data entry and scan all cases into our electronic filing

system (Paperclip)

. Proactively working cases when case managers are out of the office or

behind

. Point person for APS Workflow escalations/issues (medical records)

WILLIS OF FLORIDA Tampa, FL

Administrative Associate March 2007 to

August 2007

. Create presentations and proposals for entire office

. Maintain inventory on supplies and equipment for all offices; process

and track continuing education for all offices

. Provide support for receptionist including routing calls, review,

prioritize, route incoming / outgoing mail and facsimile

. Schedule meetings, travel arrangements and conference calls; schedule

and set up catering for meetings

. Maintain expense reports for multiple producers; perform account

payable duties, manage p-card account monthly

JP MORGAN CHASE Tampa, FL

Customer Service Specialist / Fraud Department July

2003 to March 2007

. Researched customer files to verify account information and customer

identity

. Trained and monitored new hires and employees on department procedures

. Utilized multiple computer programs to service accounts; data entry -

updates, event information, problem resolution

. Dispatched emergency services based upon customer need; back up for

supervisor when needed for distressed customers

. Processed 100-150 accounts daily; performed outbound calls for

verification of account activity

CONFERENCE CALL SERVICE Mountainside, NJ

Senior Special Accounts Representative March 1999 to

August 2002

. Expedited / reserved question and answer sessions & conferences

requiring operator assistance; supported individual billing

. Promoted company services utilization; supported sales department with

new accounts and customer requiring assistance

. Supported the supervisor in locating options and solutions that best

fit customers with their individual needs

. Clarified teleconferencing to clients and offered the different

packages available

. Reserved and arranged conferences in need to be recorded on different

packages available

. Formulated new techniques so new systems could adapt to the growing

teleconferencing needs and requirements

COMPUTER SKILLS

Experience in Windows 2000 / XP/2007, Microsoft Office (Word, PowerPoint,

Excel, Outlook), Citrix, General Agency

ADDITIONAL SKILLS

Bilingual: Spanish Typist: Words per minute 45

EDUCATION

DeVry University Tampa, FL August 2007 - Present

Major: Human Resources Minor: Project Management

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