Darcel Bowins
*** ********** ***** ***. **, Frederick, MD 21702
Phone: 240-***-****
Objective: A young professional with a combination of mortgage experience
and strong computer skills.
Education: Frederick High School- Frederick, MD
Work Citi Mortgage- Frederick MD 5/2008- Present
Experience:
Service Processor 3:
*Place outbound document calls to third party originators, settlement
agents, title companies, and other institutions, dealing with seasoned
exceptions. Respond to incoming inquiries relating to outstanding
documents.
*Cure document exceptions for out of business lender. Review, compare,
develop and implement process changes to support industry to investor
requirements. Review contracts impacting Document Collection, determining
deliverables, understanding requirements, and identifying potential
penalties.
Loss Mitigation Specialist:
*The primary responsibility is handling inbound calls from Loss
Mitigation opportunities & negotiating to resolve delinquency problems. Use
a computerized system for tracking, information gathering, and/or
troubleshooting. Work in a goal-oriented environment to meet production
indicators. Respond to incoming inquiries relating to outstanding
documents.
*Assist with recommending modification programs, analyze & assist the
client's situation by using the waterfall of loss mitigation options to
mitigate losses for the company.
*Establishing resolutions with structured plans such as repayment
plans, setting up payments, & educational information for clients.
Default Processor 2:
*Processed checks from various companies such as Attorneys, FNMA, and
FHLMC.
*Provided payoff and reinstatement quotes to clients and attorneys to
bring accounts current or selling the property.
Skills: Software: Microsoft Office, Microsoft word, Excel, Access,
Power Point, 10-keyed typing