Quality Assurance Project Manager
Resume:
Johan Wasserman
NATIONALITY
South African
CURRICULUM
VITAE
EDUCATION
BACHELOR OF SCIENCE
IN COMPUTER INFORMATION SYSTEMS
SCHOOLING
Matric (Grade 12) 1985
IT EXPERIENCE
** **ars
Last update:
July 2011
CONTACT INFORMATION:
JOHAN WASSERMAN
MOBILE: 310-***-****
11833 W Washington blvd, #3
Los Angeles
CA, 90066
E-MAIL: *****.*********@*****.***
http://www.linkedin.com/in/johanwasserman
Personal Information
Name: Johan Georg Wasserman
Date of Birth: 04 October 1966
Age: 44
Health: Excellent
Current Employment: Snr. Remedy Consultant
Availability: Immediate
Marital Status: Single
Children: Johan jr. (18)
Reinert (17)
Current Address: 11833 W Washington blvd, #3
Los Angeles, CA
90066
Telephone: 310-***-****
Online Reference: http://www.linkedin.com/in/johanwasserman
e-mail: *****.*********@*****.***
Career History
Company Primary Job Function Duration
Remedy Consultant • Software Support and Maintenance September
• Software Integration 2010 – July
CSC • Administration 2011
• Solution / Architecture Design
• Development / Deployment
• Quality Assurance
•
Independent Business Requirement Analysis March 2010 –
• Business Process (Re-) Engineering
Consultant September
• Client Facing Solution Provider 2010
• Business Continuity Planning
• Emerging Technology Monitoring
• Project Management
• Software Integration
• System Architecture and Design
• Service Delivery Planning and Control
Client: Standard Bank South Africa – CMDB & ITSM on AR 7.6
Senior Professional • Primary ownership of implementation from requirements January 2007
gathering, design and development
Services – March 2010
• Gathering and understanding requirements and needs
Consultant
• Lead the implementation process from requirement
gathering, development through roll-out including training
BMC Software
customers in the use, administration, reporting and configuration
Limited
of BMC software as necessary
• Solution / Architecture Design
• Integration Design & Implementation
• Installation and configuration of BMC software in customer
environment to meet Business Initiatives
• Work closely with the Support organization to assure
customer satisfaction
• Provide product guidance and mentoring to the customer to
increase and speed product adoption
Major clients include Dell Corporation, Dresdner Kleinwort
Investment Bank, CSC North America and CSC UK, Aegon
Holland.
•
Independent Requirement Analysis January 2004
• Solution / Architecture Design
Consultant – January
• Development / Deployment 2007
• Project Management
19 Jan 04 – 31 May
• Integration Design & Implementation
– 05 Nigeria
• Software Support and Maintenance
01 Jun 05 – Jan 07
Working in mostly the Telecommunications (Nigeria, UAE and
Bahrain) and Banking (Nigeria & UAE) market sectors. Analysis,
Middle East
Design, Customization, Implementation and Integration of internal
IT Help / Service Desks and Customer Call Centers.
•
BCX (Comparex Business Requirement Analysis August 2003 –
• Business Process (Re-) Engineering
Africa) December
• Client Facing Solution Provider 2004
• Business Continuity Planning
Large Command
• Emerging Technology Monitoring
Center and ITSM
• Project Management
outsourcing
• Software Integration
company
• System Architecture and Design
• Service Delivery Planning and Control
• Manage team of 6 developer / support engineers
Responsible for providing and maintaining the software and
hardware architecture for a multitude of local (South Africa) and
offshore clients (mostly Oil and Gas) making use of the BCX
outsourced Help / Service Desks and IT Infrastructure Command
centre. Managing a team of 6 developers / support engineers
providing solutions to monitor and manage our clients IT assets.
•
MGX Solutions, Lead Consultant July 2000 –
• Lead System Analyst / Architect
later African August 2003
• Development and Integration
Legend Indigo
• Quality Assurance
• Faultfinding & Performance Tuning
July 00 – Feb 03
• Software Support and Maintenance
MGX
• Reporting
Mar 03 – Aug 03
Providing IT management solutions to Banking,
ALI
Telecommunications and Oil and Gas clients. Part of a team
responsible for re-engineering and implementing the client facing
business processes when ALI became independent.
•
AST Professional Consultant September
• System Analyst / Architect
Services 1995 – July
• Development and Integration 2000
• Quality Assurance
• Faultfinding & Performance Tuning.
• Software Support and Maintenance
• Reporting
Part of a team of 9 developers / implementers providing IT
management solutions to clients in the Oil and Gas, Banking and
Telecommunications sectors. Start specializing in Remedy AR
System (version 1.2)
•
Vaal Triangle System Configuration Management January 1991
• Backup & Recovery
Technikon –September
• Network Management 1995
• Hardware Installation & Maintenance
Department of
• Software Installation, Maintenance & Configuration
Computer
Technology
Primarily responsible for the infrastructure for a leading Tertiary
Training Institution, maintaining the software and hardware
(Tertiary Training technologies provided for student training.
Institution)
Experience
Rating:
Consulting Level.
1.
Excellent, up to integration level.
2.
Good, can install, configure and maintain / have a good basic knowledge.
3.
Basic knowledge - have worked with it.
4.
Operating Experience Rating
Systems
Solaris Have setup, configuration and working knowledge of 15 years, including 2
scripting.
HP-UX 10 – 11.0 Have 2-year setup, configuration and working knowledge, including 3
scripting.
MS Windows (All) High-level knowledge of NT from 18-years experience. Also the basis of 2
my networking knowledge in addition to NetWare.
Linux (Suse, Corel, Have setup, configuration and working knowledge of 10 years, including 2
Redhat) scripting.
Novell NetWare Completed a course on version 3.12 and had good working knowledge but 4
3.12 – 4 have not worked with NetWare for a good many years.
Products Experience Rating
Remedy ARS + 15-years’ system analysis/design, development, performance tuning and 1
faultfinding experience from version 1.2 to current. Developed many
Up to Version 7.6 systems ranging from various types of Helpdesks to Warehousing and
Time Management. Completed the Advanced Topics, Distributed Server,
Performance Tuning and Fault finding and RAC Engineering Methods
courses and was registered as a Remedy Approved Consultant for / by
AST.
Installed, configured and integration on;
ITSM (all versions to current)
Atrium CMDB (all versions to current)
SRM (all versions to current)
Remedy Reporting – Base Reports, Reporting with Crystal Report Writer.
Peregrine Get-It Java based web development platform. Two years design, development, 1
implementation and support.
Peregrine Connect- Integration middleware. Two years design, development and integration. 1
It (VB-script based)
Peregrine Service IT Service management. Installation and basic configuration, 3
Center development, support and integration.
Peregrine Asset IT Asset Management. Installation and basic configuration, development, 3
Center support and integration.
Tivoli Service Desk Less than a year experience. Design, development, customization and 3
(TSD) integration.
(Software Artistry)
Programming Languages Experience Rating
Visual Basic 6 & VB.Net 6-years working experience. 2
ASP & ASP.Net 3-years working experience. 2
Java + J2EE 8-years working experience. 2
Scripting Languages 10-years working experience. 2
Java-script, VB-script, Python, Perl, PHP,
jQuery
C, C++, C# 1-year working experience. 3
Web Tecnologies Experience Rating
Ajax 1-year working experience 3
Flex, Flash (Adobe) +2 year intense experience 2
JBoss, Websphere, Sun1 +1 year intense experience 2
Apache Tomcat 5 years intense experience 2
Hibernate 4 years experience 2
Ant, Maven 1 year experience 3
Spring (to 2.0.6) 2-years working experience 2
IDE’s Experience Rating
Eclipse IDE 6-years working experience. 2
Sun Java Studio Creator 1-years working experience. 3
NetBeans 1-years working experience (J2ME). 3
Courses
Company Course Description
Advanced Software ITIL v.2 Foundation (expired)
Technologies
H.P South Africa I.T. Service Manager Administrator Training
Logical Conclusions Inc Business Process Analyses
Neural Framework v6.0 Design, Neuratech Advanced Neural Framework Databroker,
Neuratech Advanced Neural Framework User Interface, Neuratech
Advanced Neural Framework
Remedy, Pleasanton, CA USA AR System Distributed Server Option
AR System performance tuning and troubleshooting
AR System advance topics
RAC engineering methods
Oracle S.A. Oracle 8 database administration
Oracle 8 backup and recovery
Oracle SQL and PL/SQL
Network administration
Performance tuning
Peregrine UK Open Application Architecture, implementation and development.
IBM OO Analysis and Design
Conclusion
I have been part of the IT industry for a long time and I understand the majority of the IT principles
as well as the Consulting and Development methodologies and lifecycles, including Object
Oriented Design and modeling using UML and Business Process Engineering tools (Intalio
BPMS). I also have very strong project management skills and although I have had no official
Project Management training I have been fortunate to learn from the best. I have the ability to
quickly adapt in changing environments and am a fast learner.
Career Background
My career in the IT industry started in January 1991. The first five years I was involved in the
design, implementation and support of hardware and software systems for a large Tertiary
Education Institution. These systems comprised of stand-alone personal computers to server –
client computers in a networked environment. My software and Operating System experience
during this time includes Windows NT, Unix (Sun Solaris), Novell Netware and most of the
Microsoft products.
Since then I have been involved in high- and low-level systems analysis, design / modeling,
architecture, development, implementation and support of software systems using certified and
approved project methodologies. These systems range from Helpdesks and Call-centers to Asset
management, Business-workflow and integration between systems. The nature of my work also
requires of me to have a good working knowledge of Relational Databases as well as a variety of
operating systems and programming/scripting languages and I have been mainly exposed at
some level with most of the BMC product suite.
I have extensive experience in designing and coding custom systems. My main job function
entails the total system development life cycle, starting with extensive Joint Application
Development (JAD) sessions to determine the client’s requirements. Using the information
gathered during the JAD sessions to design and propose solutions, draw up specification
documentation and either developing the solution myself or overseeing the development
according to the specification. I either assist, or oversee in the roll out of the solution and also train
users to the specific workflow and operation of the solution, as well as System Administration and
the user interface. My other job functions include faultfinding, performance tuning and
customization to existing systems.
I am an avid supporter of technology and always strive to keep abreast with the latest
developments. During the last few years I have expanded my technical and programming abilities
to include Java, XML, SOAP, and other web-application related technologies. I have had the
opportunity to implement several web based applications and understand the differences between
static or dynamic web content against a web based application.
I have been utilized extensively for designing and implementing integration solutions using a wide
spectrum of technologies of which I prefer web services as an internationally accepted standard.
I have also managed the infrastructure and team of six developers and administrators for a large
outsourcing company.
References
Name Tel.
Mr. Calvin Wassmuth Director, NA Service Management Deployment, CSC NA 860-***-****
Mr. Tom Catalfamo North America Remedy Support Manager, CSC NA 856-***-****
Mr. LM vd Merwe IBM +27-83-274-****
Mr. John Housley Senior Project Manager, Transformation & Project Management, CSC UK +44-78-018*-****
Mr. Michael Chi Solution Architect at Dell Inc 800-***-****
Mr. Imtiaz Uddin IT/Business Service Management at Dell Inc 800-***-****
Mr. Peter Boden BMC South Africa +27-83-457-****
Contact this candidate