Customer Service Sales

Melanie Lovett

************@*****.*** 951-***-****

***** **** ****, ********, ** 92592

A results-driven professional with a positive attitude and experience

managing customers, high-volume business operations, excellent problem-

solving skills and a strong orientation for customer service and

satisfaction seeking an opportunity for growth and challenge in an

industry which strives for excellence. Self-motivated and able to work

under pressure in fast-paced, time-sensitive environments. Experienced in

analyzing and streamlining projects and tasks to increase productivity,

quality, and efficiency. Proven ability to manage projects from planning

through execution and completion. Year End Close, monthly close, Fund

Accounting for Government Grants, Bank and GL reconciliation

Areas of expertise

o A/P, A/R, Billing, Purchasing, Public Accounting, Cost Accounting,

Payroll

o Customer service and relations

o Parcel Map & Subdivision Applications

o Land Survey & USGS Map Research

o R.E. and Escrow Experience

o Project Management

o Vendor, Inventory, & Materials Management

o Productivity Improvement

Accounting Water Treatment Municipality. Public Accounting processes

Assistant for month end closings and fiscal year end journal entries,

AppleOne reconciliation of government grant funding reports, document

Employment research and general clerical support for Eastern Municipal

Services Water District. Temporary contract.

May 2010 - May

2011 Towing Company. Processed Payroll for multiple office

locations, general ledger entries for daily operations, A/P,

Payroll Clerk & A/R and Workers Compensation Insurance reports. Temporary

General contract.

Accounting

AppleOne

Employment

Services

May 2009 - Sept

2009

General Manufacturer of steel lockboxes. A challenging position

Operations & focused on improved accounting and cost accountability of raw

Accounting materials through finished products in a manufacturing

Specialist company. Process and track materials orders with vendors and

D&M prepare customer orders for shipment via UPS interface and

Manufacturing, online LTL brokerages.

Inc

April 2008 - May

2009

Customer Service Direct liaison between management, vendors, customers and

staff to maintain cooperative relationships, resolve billing

and operating problems, track UPS and LTL shipments.

Accounting, A/R, A/P, A/R, and cost accounting

Billing, A/P, Integrated purchasing, vendor sourcing, inventory planning

Purchasing and control functions to assist in improving manufacturing

workflow and reduce costs

Manufacturing Analyzed, audit and realigned Bill of Materials for products

Process Analyst to reduce redundancy and re-assess costs, streamline product

build processes, and improve accuracy of cost of goods,

resulting in the ability for improved materials planning,

cost improvements and inventory/materials management.

Marketing, Sales Developed and implemented a database of market-specific

& Business target markets to capture new business opportunities

Development including targeted promotions and direct mail marketing

campaigns.

Office Manager Manufacturer of steel garage doors. Service, professionalism,

Door Sales, Inc courtesy, and customer service are the keys to a smoothly

Oct 2006 - running, vibrant operation.

August 2007 (Company closed in 2007)

Accounting, A/R, Accountable for banking and general accounting of daily

business activities

Billing, A/P Provided A/P, A/R, Collections, and Payroll Service,

Subcontractor Invoicing, and Processing of Lien Releases.

Customer Service Obtained insurance certificates for contractors per contract

requirements

Personal interaction to ensure customer satisfaction and

enthusiasm for high quality service

Maintain exemplary customer service levels during all

business phases

Outstanding personality and professional manner

Office Manager Manufacturer of window blinds and custom window treatments.

Discount Blind Combined strong planning, detail oriented style and

Center organizational and communications skills with the ability to

Murrieta, CA independently plan and direct ongoing business affairs.

Sep 2004-Aug (Company closed in 2006)

2006

Office Designed and implemented office procedures to track

Management accountability of sales, materials orders and scheduling,

increase productivity and facilitate greater efficiency.

Ordered materials for daily operations and contract-specific

materials as outlined by builders' specifications.

Contracts Developed, implemented and managed estimate and quote system

Administration for contract and residential sales; assembled bid packages

for contracts.

Scheduled deliveries / installation as well as meeting with

clients for custom window treatment orders

Admin Support Provided administrative support to staff and processed phone

orders

Processed A/P, A/R, Payroll, Certified Payroll

Banking and collection service

Chair-side Assist customer decisions on product, options, support plans

Assistant Order and track supplies, setup operatories and sterilize

Dr. Max Haws, instruments.

D.D.S.

Santa Barbara,

CA

Jul 2003-Aug

2004

Front Office / Schedule patient appointments, processed treatment estimates

Chair-side and insurance billing, and assisted doctor at chair- side

Assistant with patients

Dr. Kathleen Setup operatories, lab work, instrument sterilization, and

McClintock, scheduled case work with lab technicians

D.D.S.

Santa Barbara,

CA

Sep 1999-Apr

2002

Assistant to Open escrows, type and process escrow instructions; review

Escrow Officer and mail preliminary title reports, amendments and support

1st American documents to escrow principals.

Title Co. Research loan and title document information

Santa Barbara, Interview principles for loan document sign-ups

CA

Jan 1998-Aug

1999

Engineering Research Record of Survey and Parcel Maps

Planning Identify properties on U.S.G.S. Quad Maps

Assistant Process subdivision applications to City and County Planners

BCA Engineering Typed and prepared test results for Soils Engineers

Apple Valley, CA Real Estate Sales Agent and Appraiser

Jun 1988-Dec

1993

Education

BA AA / AS Victor Valley Community College

University of Phoenix Victorville, CA

Murrieta, CA Major: Business Administration

Major: Business

Management

Certifications

Real Estate Principles, Appraisal Principles - Victor

Valley College, Victorville, CA

Dental Assisting Certificate - Concord Career College, San

Bernardino, CA

Escrow Principles - Santa Barbara Escrow Association, Santa

Barbara, CA

M.A.I. Course Certification - Master Appraisal Institute

Computer Skills

Applications Word processing Microsoft Word

Presentation Microsoft PowerPoint

Spreadsheet Microsoft Excel

Accounting QuickBooks Pro, QuickBooks for

Manufacturing, FoxTowing, ADP and

Evolution Payroll Software, Oracle, Access

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