Management Sales
Resume:
Nancy Wester, CCTE
South Riding, Virginia 20152
Phone: 703-***-****
********@***.***
PROFESSIONAL SUMMARY
Business management professional with a reputation for delivering extraordinary results. Proficient in management of large corporate travel
programs, travel technology, sourcing and contract negotiation, risk mitigation and strategic vendor performance management. Especially skilled
at establishing effective, productive working relationships with clients and stakeholders that drive results.
PROFESSIONAL EXPERIENCE
12/10 to 8/11
HRG North America, New York, NY
Americas’ Regional Business Manager – Credit Suisse
• Client dedicated member of business management team for Global Investment Bank with airline spend in excess of $250 million.
• Personally responsible for largest region in program in excess of $85 million in spend
• Managed client relationship through all HRG departments to include Operations and Regional Business Managers in Argentina and
Mexico.
• Coordinated travel contract within regions to align with global contract.
• Designed cost savings strategy for reducing costs while delivering savings
• Managed profit and loss relationship with client, prepared budget and delivered monthly financial analysis.
• Developed and maintained supplier relationships relative to client requirements.
• Monitored key performance initiatives ensuring compliance with contract requirements.
• Supported all market in the HRG global travel program by aligning key processes.
• Prepared and presented consultative client business reviews.
• Managed comprehensive project plans for business critical projects.
• Coordinated roll out and training of GetThere on-line booking tool
• Acted as key advisor to client relative to travel program improvements
10/2009 –12/10
Independent Consultant
Business Management Consultant providing travel industry expertise in various areas to include travel management, vendor management and
contract negotiation, risk mitigation, business development, technology and reporting. Worked with Travel Industry Leads, TRW Consulting,
MacNair Travel Management and the Financial Industry Regulatory Authority.
9/2007 - 9/2009
Fannie Mae, Herndon, DC
Travel Manager, Senior Contracts and Vendor Performance Management Specialist
• Designed and implemented new $20 million travel program for Fortune 50 Company driving savings in excess of 25% within first
year.
• Led project roll-out to 6,500 travelers in multiple regions resulting in stakeholder and program satisfaction at 97% during first year
• Implemented and integrated new Cliqbook on-line travel technology with Concur expense management tool, mandated travel
program within one year, and pushed on-line adoption to 80% further reducing transaction costs by 20%
• Sourced travel vendors improving existing contracts by 15% and implementing new airline contracts further reducing costs through
competitive pricing options
• Designed and led training programs for travel program introduction and roll out
• Monitored travel agency Service Level Agreement resulting in 99.6% performance to terms
• Designed and implemented nationwide training program
• Travel Manager position expanded to strategic account management of a suite of mission critical vendors.
• Managed vendor performance process to include compliance with contract terms, financial analysis, risk mitigation, formal
business reviews and designing customized project plans to ensure on-going performance and return on investment
1/2007 – 8/2007
Fannie Mae, Herndon, VA
Contracts and Supplier Management Specialist, Corporate Procurement ( Contractor Position)
• Led contract process for several commodities to include travel events, travel vendors and professional services
• Managed RFP process for new travel management company and related travel vendors resulting in substantial savings
12/2005 -11/2006
Travelocity Business, Chantilly VA
Sales Director, Mid-Atlantic Region
• Developed Washington metropolitan area for major on-line global travel management company
• Managed entire business procurement process to include identifying business opportunities, negotiations, presentations, closings,
and contracts for target market with a minimum of $4 million in airline sales
• Expertise in on-line technology required for presentations and client training
• Territory expanded to include PA, DE, RI, MA, NH, ME
• Company reorganized and several sales positions eliminated.
1/1994 - 12/2005
Garber Travel, Arlington, VA
Regional Director, Corporate Sales and Service
• Recruited to create new position to develop the Washington region for Boston based national travel management company
• Designed and implemented business development strategy to include indentifying client opportunities, presentations and
negotiations, RFP coordination and responses, closing, implementation, training and account management
• Increased revenues in Washington metropolitan area from $500 Thousand to $150 Million+
• Opened 16 travel offices to include a Regional Headquarters, 2 Branch offices and 13 client dedicated on-site travel offices as a
result of sales activity
• Grew Washington area to second largest region for Garber Travel next to Headquarters in Boston taking agency status from #20 to
#9 in national travel industry ratings as published by Business Travel News
• Led and supervised local account management team providing strategic account management to include establishing long term
relationships and delivering significant return on investment
• Recruited by Travelocity
PROFESSIONAL DEVELOPMENT AND EDUCATION
Global Business Travel Association, CCTE (Certified Corporate Travel Executive)
American Transportation Institute, Travel and Tourism
Mary Mount College, Business Administration and Marketing
Northern Virginia Community College, Business Administration, Project Management
Loudoun County Fire and Rescue, Emergency Medical Technician
Memberships:
• Director of Sponsorships, Northern Virginia Business Travel Association
• Global Business Travel Association
• Association of Certified Travel Executives
Proficient in technology applications to include Excel, PowerPoint, SAP, PeopleSoft and various travel industry technology solutions
References upon Request
Contact this candidate