Manager Customer Service
Resume:
PHYLLIS A MCLAUGHLIN
Tazewell, Tennessee
Phone: 219-***-****
Alt Phone: 423-***-****
Objective
I am currently seeking a position, which utilizes project planning, and system
development skills to enhance productivity, efficiency, and effectiveness to all levels of
business. A manager with a history of creating positive changes with the ability to adapt
to challenging situations
Ability Summary
I have several years of experience in tracking and recovering company funds, training
new employees, creating spreadsheets, managing employees, and interviewing
potential employees. I have created budgets, set up award programs, assisted in the
writing of cage policy and procedures. I excel in special projects, researching,
and utilizing project planning, and development skills to enhance productivity, efficiency
and effectiveness to all levels of business. I have the experience to demonstrate an
aptitude to grow in dynamic environments and adapt to challenging situations.
Employment History
Cage Shift Manager/Hiring Manager
04/2004 - 02/2009 Majestic Star Casino Gary, IN
Supervise and assist in all cage operations. A hands on manager, which supports
training programs with positive support and structure. Conduct inspections to ensure
internal controls are in compliance. Protects company assets. Execute superior service
and lead as a positive role model on behalf of the company. Address and resolve
service issues with tact and skill. Issue progressive discipline and handles issues in an
ethical way. Assists in updating cage manuals, policies, and procedures. Assists with
budget and controls costs. Hiring Manager with the ability to make sound decisions.
Cage Cashier/Main Banker
03/2001 - 03/2003 Horseshoe Casino Hammond, IN
Responsible for the safekeeping of company funds. Ability to work marker, chip and
main banks and front line.
Manager/Trainer
01/1994 - 01/2000 7-Eleven Inc. Schaumburg, IL
Responsible for the gross profit margin, budget, payroll, ordering and the overall
complete control of a 7-Eleven store. Certified in food service. Responsible for the
overall training of employees, hiring and firing, shift analyzes, banking etc. Trained new
managers and Franchisees to be successful in operating a 7-Eleven
Education and Training
Completion Date Issuing Qualification Course of Study
Institution
02/2011 University of Associates Administration Health
Phoenix Degree Care
06/1980 Griffith High High School General High School
School Diploma Curriculum
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
Gaming License Majestic Star Casino 04/2004
Honors & Activities
Created spreadsheet for the control of variances on a monthly basis, received
commendations for customer service and teamwork, Assisted in the writing of the sop's
for the cage internals, trained new cashiers on the policies and procedures for the cage
department, assisted in creating the Employee Barge Cage, reduced payroll on grave
shift by 40%. Awards for assisting other departments, and started the cage employee
award program.
Additional Information
Skills
Interpersonal Skills
Excellent teamwork Skills
Computer Capabilities (Microsoft Excel, Word, Power Point, Outlook, Access, ACSC,
CMS)
Public Speaking
Ability to fulfill consumers’ needs and wants
Detailed References
Josephine Wolfe, Cage Shift Manager
Four Winds Casino
3524 43rd
Highland, IN 46322
Personal reference known for 7 year(s).
Eric Kraus, Table Games Casino Manager
Majestic Star Casino
One Buffington Harbor Drive
Gary, IN 46406
Business reference known for 6 year(s).
Patricia Winkfield, Security Manager
Majestic Star Casino
One Buffington Harbor Drive
Gary, IN 46406
Business reference known for 6 year(s).
Christine Lacey, Human Resource Management
Majestic Star Casino
One Buffington Harbor Drive
Gary, IN 46406
Business reference known for 6 year(s).
Contact this candidate