Customer Service Assistant

***** ***** ******, *** **. Canoga Park, CA ***** . Phone 785-***-**** .

*******@*******.***

Sarah Nicole Dryden

Objective Mystery Shopper

Professional Experience

Veterinary Assistant/Receptionist

November 2006 - Present

CENTURY VETERINARY GROUP, Los Angeles, California

Veterinary Assistant

. Administration of medical treatments, perform diagnostic testing

and patient monitoring

. Communication with clients for physical examinations, patient home

care and technician calls.

. Managed daily patient charts for pricing and proper medical record

maintenance

. Posses thorough and up-to-date knowledge of various Flea & Tick

pharmaceuticals

Receptionist

. Knowledge of AVImark software

. Trained new receptionist how to check-in and discharge patients

. Managed multiple phone lines while performing other tasks

. Provided clients with excellent customer service

Marketing Associate

November 2005 - October 2006

METLIFE INSURANCE, Marketing Division, Overland Park, Kansas

Marketing Assistant

. Distributed insurance leads to over 90 employees across 6 mid-west

states

. Conducted proper filing and data management

. Knowledge of Word, Excel, and PowerPoint.

. Designed and distributed Brochures & Press Releases

Grooming & Bathing February -

October 2006

PETSMART, Overland Park, Kansas

Dog Bather

. Acquired basic grooming skills

. Met with clients and booked appointments appropriately

Student Worker August 2004 -

November 2005

KANSAS STATE VETERINARY HOSPITAL, Diagnostic Medicine/Pathobiology,

Manhattan, Kansas

Assist in Research Projects

. Basic care of the research animals

. Combed dogs and cats for parasite research

. Dragged for and identified ticks (Ixoidae) at Konza Prairie

Biological Station.

Office Assistant

. Conducted Journal Database Management

. Knowledge of Word, Excel, PowerPoint, and Adobe Photoshop

Education

Los Angeles Pierce College January

2008 - Present

Registered Veterinary Technician Program - License Eligible in 2012

Bachelors Degree Program in Microbiology

Kansas State University 2005

Wildlife Biology (incomplete)

. Latin I

Manhattan High School

. 2005 Graduate

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