Customer Service Health Insurance

Shreya Shrestha

**** **** **** **. #***, Bloomington, MN 55437

E-mail: ********@************.*** Cell: 512-***-****

EDUCATION

Bachelor of Science in Finance

July 2011

Saint Cloud State University (SCSU), Saint Cloud, MN

. Minor: Information System

. Dean's list - 5 semesters

. Worked 20 hours weekly while attending college full-time

. Major GPA: 3.78

Research and Projects:

> In-depth company analysis and comparison of Anheuser-Busch InBev

and SABMiller

> Research on sub-prime mortgage crisis of late 2000s and its

relation with financial crisis

> Comprehensive analysis of PC market with focus on Hewlett-

Packard, Dell and Apple

Major and Minor Electives

Security Analysis Financial Derivatives

Financial Accounting

Life and Health Insurance Database Management

System Analysis and Design

EMPLOYMENT

IT HelpDesk Consultant

January 2009 - July 2011

SCSU HelpDesk, SCSU, Saint Cloud, MN

. Responsible for:

> Troubleshooting problems related to technology with

personally owned computers and also in-class instructor's

stations

> Maintaining confidentiality of faculty, staffs and

students information

. Promoted from Level 1 to Level 2 position based on excellent

customer service and work performance.

. Built strong interpersonal communication skills by assisting

customers from diverse cultural and socioeconomic

background

. Built strong leadership skills by providing training and

guidance to newly hires

. Developed attention to detail by maintaining accurate records

and detailed incidents of all daily activities

. Used Altiris Service Desk to log incidents and escalate them

if additional attention is required

Cashier

October 2007 - December 2008

Sodexo, SCSU, Saint Cloud, MN

. Exhibited multitasking skills through cashiering, inventory

management and serving

. Demonstrated skills in efficiently executing cash transactions

and balancing the cash drawer

AWARDS AND ACTIVITIES

Member, Investment Club, SCSU

Fall 2010 - July 2011 Treasurer, Helping Nepal International, SCSU

Spring

2009 - July 2011

. Requesting annual budget for the organization to the Student

Finance Committee (SFC)

. Managing and allocated funds provided by the SFC

Recipient, Information System Scholarship

Spring 2009

TECHNICAL QUALIFICATIONS

. Advanced in MS Office tools and MS Visio with experience in Pivot table

report, Macros, Queries and Reports

. Experience in Java, Visual Basic and MySQL

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