Customer Service Representative
Resume:
Rachel Ozdogru
Mastic Beach, NY 11951
H: 631-***-****, C: 631-***-****
Email: *******@*****.***
Objective: To obtain a career where I can utilize my skills and acquire new
techniques in a team oriented environment.
Qualifications:
* 8 years of Customer Service experience
* Punctual & reliable
* Self starter
* Knowledge of MS Word, Excel, Internet Explorer & AS 400 programs
* Detail oriented
* Strong ability to multi-task
* Type 70 WPM
Education: Graduated from Hampton Bays High School in 2001 and attended
Katherine Gibbs School of Criminal Justice in 2003.
Employment History:
Positive Promotions, Inc. 9/7/10-7/14/11
Title: Inbound & Outbound Customer Service Representative
Supervisor: Phillip Witherspoon
631-***-**** Ext. 4117
Job Description:
* Received up to 120 calls per day in a call center environment
* Assisted customers with placing orders, checking status on their orders,
billing and payment questions, resolved customer issues and complaints, answered
any questions regarding our promotional products, as well as offered substitute
items to customers in the event that a product they wanted to purchase was out of
stock
* Offered a variety of different specials to our customers at the end of every
order that was taken in which we would call an “Up-sell”
* Worked with our “Expediting Department” to ensure our customer’s orders
got packaged and shipped out in a timely manner to meet their specific event date
* Recorded a daily log of productivity
* Responded to 400-700 customer service emails per day during busy season
* Responded to 50-200 customer service emails per day during slow season
* Assisted our Marketing Dept. with new ideas for specific campaigns to
feature in our upcoming catalogues with our promotional products relating to a
specific topic.
For example: Teacher Appreciation, Breast Cancer Awareness, Teen Pregnancy
etc.
The Global Directory of Who’s Who, Inc. 01/2010-08/2010
1052 Veterans Memorial Hwy. Holtsville, NY 11901
Title: Outbound Sales Representative
Supervisor: Joe Todaro
Job Description:
* Made outbound calls to top professionals like Doctors, lawyers, CEO’s,
Judges, Scientists and athletes to conduct a 15 minute interview to put together
their profile to be published in our publication “The Global Directory of Who’s
Who.”
* After each initial interview was completed we would offer a “lifetime
membership” or a 5 year membership in which the fee had to be paid immediately
over the phone so the biographies could begin getting processed
* If the offer was declined we would explain the benefits of the membership,
which was having a fully published biography printed in our nation wide
publication for networking purposes amongst other top professionals in the same
field of study and then we can negotiate with the customer all the way down to a 1
year membership
* Made 10-25 calls per day, depending on how many leads were given out
New Vitality 2/2009-11/2009
260 Smith St. Farmingdale, NY 11735
Title: Inbound Customer Service Representative
Supervisor: Patricia Ryan
Job Description:
* Received approximately 80-100 calls per day
* Call Center environment
* Assisted customer’s with placing orders for our all natural vitamin
supplements
* Tracked customer’s orders through UPS and USPS
* Handle returns and issued credits
* Billing and payment questions
* Listen and resolve customer complaints and or issues
* Offered “Up-sell” items
* Answered any questions regarding the products we sell
* Responded to surveys that customer’s mailed in to the company about our
products
Suffolk Life Newspapers: 4/2003-12/2008
1461 Old Country Rd. Riverhead, NY 11901
Title: Classified Advertising Specialist
Supervisor: Stephanie Collins
Job Description:
* Placed newspaper line ads and picture display ads for businesses to advertise
their services, help wanted ads, employment opportunities and available house
rentals.
* Met with customer’s to discuss artwork, pricing, and all other benefits
available to advertising
* Worked with our Art Dept. on getting the customer’s their artwork proof for
final approval before going to print
* Proof read the final copies of the classified advertising section for grammar,
punctuation and ad placement errors
* Provided approval to move forward with final printing process
Riverhead Toyota: 4/2002-10/2002
1655 Old Country Rd. Riverhead, NY 11901
Title: Receptionist
Supervisor: Gary Rowe
Job Description:
* Answered phones, greeted customers, filing and data entry
* Kept track of all sales leads given to each individual salesman
References: Title:
Ph:
Joe Todaro Owner/Supervisor (631)588-
1.
8600
Phillip Witherspoon Supervisor (631)648-
2.
1200
Ext. 4117
Rebecca Havens Co-Worker (631)723-
3.
2526
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