Customer Service Assistant
Resume:
C athaleen P arson
Philadelphia, PA 19123
*********@*****.***
Objective:
To develop my comprehensive customer service experience and technical skills in a
compassionate environment with opportunity for growth and development in the health care
i ndustry.
Skills/Certifications
• • •
Arrhythmia Computer knowledge NCCT Cardiology
•
i nterpretation Microsoft Office Technician Certified
• • •
EKG’s Knowledge of OSHA Certified
• •
Patient Care Medical Terminology Certified Nursing
• •
Customer service Teller/Handling Assistant
• Holter Monitoring Currency
• •
Cardiac NCCT Phlebotomy
P harmacology Certified
• •
Stress Testing CPR/BLS Certified
Education/Certifications:
Community College of Philadelphia Philadelphia, PA 01/2011-Present
Majoring in Culture, Science and Technology for nu rsing degree
Star Career Academy Philadelphia, PA 01/2010-07/2010
NCCT Phlebotomy Certification; NCCT EKG Technician
P & A Nursing Philadelphia, PA 09/2003-10/2003
Nursing Assistant Certification
Experience:
TD Bank, Customer Service Supervisor Jenkintown, PA 01/2007-01/2010
• •
Trained on updated banking Notary Public
•
p rocedures Opened accounts
• •
Reviewed overdrawn accounts Handled currency
• •
Used specialized bank software Processed loans
• Telephone communications
Genesis Healthcare, Certified Nursing Assistant Philadelphia, PA 07/2004-01/2007
Assisted patients with daily living activities including, but not limi ted to:
• •
Daily hygiene Performed range of motion
• •
Assisted in Feedings Used of Hoyer L ift
• •
Hai r and nail care Continued patient care t raining
• Accompanied patients to doctor’s visits
• Recorded vital signs
Jerome Taylor Law Offices, C lerk Philadelphia, PA 01/2002-01/2004
• •
Telephone communications Used Dictaphone
• •
Filed Delivered legal documents
• Typed
Volunteer Work:
Bensalem Medical, Extern Bensalem, PA 08/2010-09/2010
Storybook Childcare, Parent Volunteer Philadelphia, PA 09/2010-01/2011
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