Administrative Assistant Human Resources

Sara McGaughran Haynes

713-***-**** **** Winding Way . Dickinson, TX 77539

********@*******.**.***

Executive Administrative Assistant

Dedicated, consistently successful administrative leader who delivers

strong and sustainable gains in performance and productivity. Versatile

professional with strong qualifications and successful track record in

executive assistance, project coordination, and office/fundraising support.

Expertise in managing programs, implementing processes to improve

production, and preparing and entering data into information management

systems. Effective multi-tasker who thrives in busy, fast-paced

environments. Outstanding communication and organizational skills.

Proficient in Microsoft Word, Outlook, PowerPoint, and Excel, SAP, Advance,

and PeopleSoft.

Administrative Support Report Management Data Entry

Process Improvement Strategic Planning Problem Resolution

Project Management Staff Supervision Training & Development

Schedule Control Budget Management AP/AR

Professional Experience

UNIVERSITY OF HOUSTON, Houston, TX 2005-Present

Manager of Donor and Alumni Records

Recruited to improve employee morale and reputation of Donor and Alumni

Records; built and established trust with staff and ensured smooth

operations. Oversee business functions encompassing microfilming data from

previous year, managing funding for students and temporary workers,

outsourcing data verification and biographical research, creating annual

receipts and matching gifts, and updating database. Manage $124K annual

budget and supervise 9 staff members, monitoring and evaluating

performance.

Maintain 16 online giving sites, ensuring money is successfully processed

and added to Advance Donor Database/PeopleSoft Accounting System to be

distributed to donors' chosen program/department. Approve gift entries of

$5K+ and credit card transactions of $2.5K+ and guarantee compliance with

payment card industry (PCI) and rules and regulations regarding acceptance

of credit card transactions. Maintain gift appeal and data solicitation

process, distribute weekly gift reports, respond to emails and phone calls

from colleagues and donors, and review record and process dates. Direct

financial and human resources activities and perform additional duties as

needed.

. Worked in cooperation with professional staff to improve productivity

40% by streamlining and combining repetitive tasks.

. Designed and verified processes with UH Treasury, UH Audit, and UH

Finance for Donor and Alumni Records to take on responsibility of

assembling daily deposits and presenting communication plan to more

than 40 departments, convincing individuals to use UH Police

Department to hand deliver cash, checks, and credit card transactions.

. Collaborated with university advancement colleagues to persuade UH Law

Center to convert data to department's Advance database; determined

appropriate level of training for employees.

. Develop and continuously improve operating plan for data, gift, credit

card, and ACH processing.

. Volunteer with staff at end of calendar year to process last minute

donations and allow individuals to make year-end gifts.

Baylor college of Medicine - Office of Development, Houston, TX 1995-

2004

Director of Development (2002-2004)

Progressed through series of positions with increasing responsibilities

based on high levels of performance and proven abilities in leadership,

strategic planning, and quality assurance. Served as Fundraising

Coordinator for Baylor College of Medicine's departments, divisions, and

centers. Oversaw complex assignments focused on securing major gifts and

maintained portfolio of donor prospects consisting of corporations,

foundations, faculty, staff, and patients. Coordinated contact with

prospects for specific donor groups and/or departmental projects focused on

obtaining large gifts.

. Represented Office of Development and Vice President at off-campus

events and meetings.

. Successfully maintained confidential and time-sensitive materials.

Senior Director for Development Administration (2000-2002)

Planned, managed, and provided leadership for administrative, financial,

budgetary, and human resources operations within large, complex department.

Oversaw personnel, procurement, and travel documentation, accounts payable

and receivable, and general accounting issues. Directed recruitment,

retention, and termination processes and enforced college policies and

disciplinary matters. Worked in cooperation with Office Manager, Director

of Gift Records, and Director of Information Management to monitor projects

and address concerns. Strategically planned reorganization of department to

prepare for next campaign. Coordinated focus groups and task forces to

identify and encourage leadership within department and create timeline for

new campaign.

. Successfully researched and developed formal review process for

employees in department. Selected fair performance measuring review

process and made employees' project goals for next year.

. Organized effort to systemize and record department's procedures and

guidelines and developed policies/procedures manual.

. Designed formalized interview and orientation process for new

employees; recruited high-performing staff members to replace loss of

several hardworking employees who left after completion of Investment

in Discovery Campaign.

. Volunteered as Cleanup Crew Member after tropical storm, saving

approximately 50% of tissue samples from Baylor Breast Center.

Senior Director for Development Services (1996-2000)

Managed Development Services operations and singlehandedly supervised 20

employees; determined job duties, established performance development

plans/goals, conducted annual performance reviews, and assisted in

implementing organizational and operational processes. Enforced safety

compliance rules and guidelines and assisted with network upgrades.

Monitored annual budgets of $2M+ supporting Investment in Discovery

Campaign and met regularly with VP to supply fiscal year budget analysis

and reports.

. Located off-campus site that properly accommodated 20 employees and

recruited staff for open positions; oversaw design and construction of

designated space, moving Development Services back on campus.

. Accurately completed gift, campaign, and budget reports.

. Created concept requiring each section to schedule and conduct staff

meetings to supply information, promote professional effectiveness,

and review current practices and procedures.

Senior Administrative Assistant (1995-1996)

Provided high-level administrative support, managed clerical staff and

support services, and enforced office policies and procedures. Regularly

attended staff meetings, monitored budgets, and served as Chief Assistant

to VP for Development.

Additional experience as Executive Assistant to Chairman of Board for

Mercer Global Advisors

Education

Completed 2 years of General Coursework

University of Houston, Houston, TX

Completed 4-year Art Program in Printmaking

Alfred C. Glassell School of Art at the Museum of Fine Arts, Houston, TX

Invited to complete prestigious graduate program at Glassell School of Art

Only Houston resident awarded Artist in Residency - Core Program Fellowship

Professional Organizations

Co-Chairman of Events Committee, University of Houston Staff Council

Chairman of the Board, Gulf Coast Regional Y-Me Breast Cancer Organization

Member, Association of Advancement Services Professionals

Member, National Breast Cancer Coalition

Member, C.A.S.E. (Council for Advancement and Support of Education)

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