Human Resources Customer Service
Resume:
Melissa Wolfe
New Oxford, PA *****
H: 443-***-****
M: 443-***-****
Executive Profile
Operations Executive with solid experience managing all
levels of multiple projects including
budgeting and administration.
Skill Highlights
. 6+ years Managerial experience of 5 or more people
. Excellent leadership and communication skills
. Human resources management
. Excellent communication skills
. 10+ years Customer Relations
. Operations Start-up
. Time and Quality Management
Keywords:
Account Management, Administrative Skills, Change Implementation,
Continuing Education, Customer Relations, Departmental Operations
Management, Employee Scheduling, Hard-worker, Human Resources Leadership.
Core Accomplishments
. Established and maintained business relationships on a daily basis.
. Performed many administrative tasks and multi-tasking while servicing
current clients and exceeding their needs.
. Started a Title Company and managed all areas including customer
service, human resources, compliance, billing, audits, banking, while
assisting in marketing company to grow 60% in one year.
Professsional Experience
July 2010 Advantage Title Company Eldersburg, MD
to
March 2011 Title Processor
. Strengthened company's business by leading implementation
of top notch customer service
. Assisted in generating new business for company growth in
tough economy.
. Implemented many multi-tasking skills to perform daily
functions needed to exceed customer needs, assisting owner
and co-workers with additional tasks as needed.
. Trained new employees by explaining company rules,
regulations and procedures for assisting each client.
Education
Franklin, High School Reisterstown, MD
Work History
May 2007 Unique Title & Escrow Pikesville,
MD
to
Dec 2009 Branch Manager
Feb 2006 Interglobal Mortgage Corp. Owings
Mills, MD
to
May 2007 Loan Processor
May 2003 Heavyweight Title Co. Owings
Mills, MD
to
Feb 2006 Senior Processor
June 2001 Resource Title Owings Mills,
MD
to
May 2003 Department Manager
April 2001 Len Stoler Owings Mills, MD
to
June 2001 Accounts Payable
July 1998 BB&T
Reisterstown, MD
to
April 2001 Senior Head Teller/CSR
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