Customer Service High School
Resume:
Shillvana S. Cooper
*** **** *** **. **********, Va 23323
**********@*****.***
ADMINSTRATIVE ASSISTANT/RECEPTIONIST
Leading Through Personal Example
PROFILE
Administrative Support professional experinecnced working in fast-paced
environment demanding strong organizational, technical, and interpersonal
skills. Trustworthy, ethical, and discreet, committed for superior
customer service. Confident and posided in interactions with individual at
all levels. Detail-oriented and resourceful in completing projects; able
to multi-task effectively.
Outstanding administrative receptionist offering extensive experience in
the managerment of daily office operation. Expertise in managing high-
profile initiatives and critical project in support of the company goals. A
leader that demonstrates flexibility, attention to detail, and the ability
to manage shifting business priorities while meeting client expectations
for on time delivery and within budget.
. Ability to work effectively individullay or within a team environment
. Excellent written and oral communication skills
. Proactive with resolving issues within different departments
CORE COMPETENCIES
Customer Service & Relations . Word processing & Typing . Computer
operation . Accounts Payable/Receivable . Fling & Data Archiving . Office
Equipment Operation
Telephone Reception . General Accounting . Problem
Solving . Interpersonal Skills
PROFESSIONAL EXPERIENCE
Cooper's Household Chesapeake, Va
2010 to Present
SAHM of 4
Responsible for scheduling, finances, planning and logistics matters.
Policy Studies, Inc. Chesapeake, VA
2008 to 2010
Intake Specialist/Recetionist
Received telephone calls at central switchboard determines nature of
business. Communication of company business throughtout all areas of the
company. Responsible for case initiation for all new applicants for child
supports services in the Chesapeake District Office Divion of Child Support
Enforcement
. Provid orientation to all applicants before initial interview
. Initiates case in SPEC and Generates all required SPECS documents
. Establish new cases within one working day following all DCSE policies
and procedures
. Establish the child support case paper record/file
Shillvana S. Cooper
Page 2
Policy Studies, Inc Chesapeake, VA
2005 to 2007
Receptionist
Provided exceptional support in all aspects and phases of customer service
for Child Support Enforcement. Order office supplies, maintain equipment,
protected confidential files, and distributed mail. Set up desks and
supplies for new staff members. Greeted and directed the customer to the
ppropriate service, answered phone, an scheduled appointments.
Policy Studies, Inc Chesapeake, VA
2004 to 2006
Imaging Specialist
Provided daily administrative assistance to child support enforecement
agency. Clarified, prepared recorded and scanned information for Data
entry.
Automation Precision Technology Norfolk, VA
2001 to 2004
ID Clerk
Administered, checked and assisted Militray personnel with their Military
Identification badges.
Lillian Vernon Virginia Beach, VA
1999 to 1998
Packaging
Located, arranged and coordinated merchandise for packing and divery.
PROFESSIONAL DEVELOPMENT
High School Diploma
College Course @ Tidewater Community College
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