Customer Service Medical

Pedro Hernandez

**** * *** ***** ** apt **** MIAMI, FL 33132

Cell :239-***-****,Email:*****************@*****.***

Objective:

To obtain a position in which I can utilize my skills, grow company, and become an asset.

Work Experience

02/2006 to 12/2009 Cetero Research Miami, Florida

Phlebotomy Technician (Full Time Position)

Collected sample from over 400 patients per month at a research laboratory which conducts clinical trials.

Performed EKG’s, vital signs on patients before and after clinical trials.

Performed pregnancy, drug abuse, ethanol analyses on patient’s samples.

Responsible for providing assistance to patients by helping them complete and understand medical consents

and other administrative forms.

01/2007 Kendall Regional Medical Center Miami, Florida

Phlebotomy Technician (Part Time Position)

Perform more than 700 venipuncture procedures per month at a major medical facility which

provides care for thousands of patients a year.

Collected clinical pathological samples for tasting analyses by hematology, chemistry, serology,

microbiology and others specialized clinical areas in the laboratory.

Provided a point of communication and information for physicians and others health care providers in

regards to clinical pathology testing available.

Accessioned samples using in house computer system and verified patient identification.

Assured patient privacy based on HIPPA requirements and those of the hospitals.

Provided excellent customer service and went above and beyond the expectations of the patients in order to

provide comfort and sense of tranquility, during a time which may have been unusually stressful for a

patient.

08/2005 Care Resources Miami, Florida

Phlebotomy Technician

Assisted physicians in taking vital signs, urine collections, and blood test including finger sticks, blood

sugar, CPK, CK, and other laboratory test.

Performed vinipuncture with the use of vacuntainers and different gauge needles also using the patient

preferred “butterfly” needle

Performed subcutaneous, intra muscular, and intra dermal injections.

Assured that all environments were sterile and aseptic by following all OSHA precautions.

Followed all health and safety issues and infections control procedures for transportation of blood, isolation,

safety, and quality control as per universal precautions.

Filed lab requisitions and performed data entry using an in house computer system.

01/2005 Kendall Regional Medical Center Miami, Florida

Volunteer

Assisted wherever needed

Education

02/2006 Technical Career Institute Miami, Florida

Phlebotomy Technician Diploma

Skill

Excellent organizational and communication skill. Knowledge of medical billing and collections, clinical

procedures, filing, word processing (MS word), medical terminology and CPR Certified.

Languages

Bilingual English and Spanish

References

References are available on request

Contact this candidate