Manager Customer Service
Resume:
Craig Gaylor
Indianapolis, IN 46220
To whom it may concern,
I am submitting my resume for your consideration for employment.
I have over 28 years of experience in the restaurant business, but
more importantly,
I have a passion for the restaurant business. I have passion for connecting
with people, customers and fellow employees, and, passion for great food.
Sadly, my last stint (@Zing at the Canal) ended abrubtly when the
building owner made a decision to close the restaurant. I'm very eager to
put my considerable experience to work with a solid, passionate
organization. I look forward to speaking with you.
Sincerely,
Craig A. Gaylor
Craig Gaylor
5360 Rue de Ville, Indianapolis, Indiana 46220 Phone: 317-***-**** E-
mail: ******@*****.***
Highlights of Qualifications
. Proven track record of 26+ years in restaurant, bar and management
experience
. Motivates personnel to increase efficiency, quality of service and
productivity. A firm believer in Total Quality Management
. Organizes personnel in groups to perform specific tasks for the front
of the house
. Creates work environment in which customer & personnel input is valued
. Experienced in record keeping, scheduling & inventory control to
ensure productive operations
. Develops programs for on-going training of food service personnel
. Understands the physical plans of the food service operations and its
mechanics
Professional Experience
Zing at the Canal
Oct 2010 - May 2011
General Manager, Indianapolis, Indiana
. Accepted offer to rebuild failing organization.
. With Chef as partner, crafted new menu and wine list
. With Chef as partner, restructured all FOH and BOH training and labor
costs
. Rebuilding of business relationships with surrounding demographic
. Achieved 14%, 21%, and 24% increase of sales in first 3 months
. Success of overhaul of garnered a February article in Indianapolis
monthly as one of " Indy's Best New Restaurants"
Petite Chou
2009 - Oct 2010
General Manager, Clay Terrace, Carmel Indiana
. Opened restaurant as General Manager for new concept in Caf Patachou
Company
. Helped shape staff of 20 employees including 3 management staff and
chef.
. Restaurant recognized twice in 1 year in Indianapolis Monthly for food
quality and as " Best New Indy Restaurant" 3/10
. Oversaw $1.75Million in sales first year
. Success of Petite Chou realized possibilities for additional evening
concepts
within company focused on AM service for over 20 years
Charleston's
2006 - 2009
Manager, Castleton Store, Indianapolis, Indiana
. Supervises the hiring of all front of the house staff
. Motivates personnel to perform successfully and to exceed quest
expectations
. Schedules, counsels and evaluates food service employees
. Management team responsible for 11-13% growth in sales
. Effectively handles difficult situations, negotiates, develops, and
implements solutions
. Coordinates multifaceted activities within dining environment
. Oversees training, and retention of all front of the house staff
Alcatraz Brewing Company
2005 - 2006
Assistant General Manager, Indianapolis, Indiana
. Oversaw labor cost control and hiring of personnel
. Performed as service manager in charge of all front of house staffing
and training
. Reorganized all restaurant hiring
. Assisted in 12.5% growth in sales over prior year
. Established new service standards for all front of house staff
. Played principle roll in revamping of Alcatraz in local community
Champp's Americana
2002 - 2004
Staff Trainer and Wait Staff, Indianapolis, Indiana
. Trained new staff
. Created training for current staff
. Committed to customer service and product promotion and merchandising
Qdoba
Mexican Grill
2001 - 2002
General Manager, Indianapolis, Indiana
. Managed hourly and management staff in a medium volume Mexican
restaurant
. Hired as Assistant manager; promoted to general manager
. Coordinated and completed weekly staffing
. Oversaw daily operations, controlled and maintained inventory,
maintained company standards
California Caf
1995-1999
Server, Indianapolis, Indiana
. Assisted in opening new upscale restaurant
Getty's at the Hanna
1992-1994
Manager/Waiter, Cleveland,Ohio
. Hired as waiter in fast-paced, theater district restaurant
. Offered management within 6 months
1989-5/2002 Many years of restaurant front of house experience.
Letters of recommendation available upon request
Outside Experience
Salvation Army Rehabilitation Center
2000-2001
Residential Manager, Indianapolis, Indiana
. Coordinated intake process at residential center
. Introduced new admissions process at center
. Coordinated placement of residents in job assignments, scheduled,
trained and supervised staff
Mirage Retreat
1999
Residential Technician, Indianapolis Indiana
. Served as a technician in an adolescent residential rehabilitation
facility
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