Quality Assurance Customer Service
Resume:
DAVID V. NEITZKE
********@*******.***,C: 909-***-****, H:951-***-****,
*** **** ******* ****** #*** • Hemet, California, 92543
QUALITY ASSURANCE, OPERATIONS & MANUFACTURING MANAGEMENT
Accomplished solutions-driven executive...solid skills impacting the bottom line--on time and on
budget performance through expert alignment of Quality Assurance initiatives with corporate
mission. Seasoned process analyst and initiator of operational improvements to elevate
efficiency and increase productivity. Known for excellent communication skills and timely, thorough
project completions.
Areas of Expertise:
Quality Management & Assurance • ISO 9000 • Operations Management • Process Development &
Reengineering • IPC-A-610
Production Control • Shipping/Receiving • Inventory Control • Process Mapping & Testing
Team Building & Development • Customer Relations • Supervision • Communication • Relationship Building
Operational Efficiency & Improvements • Project Management • Contracts • Marketing • Sales • VAI MRP
System • Microsoft Word • Excel • Power Point • Outlook
PROFESSIONAL EXPERIENCE
MAIN LINE EQUIPMENT, Torrance, California • 2010
Leading cable TV products/electronics manufacturing corporation serving clients such as Time-Warner, Charter
Communications and Cox.
Director of Manufacturing and Quality: Operations and Quality Director of a full Manufacturing Facility
• Met demanding performance objectives with an 18 % staff reduction.
• Reduced defects and rework by 25%.
• Reduced shipping errors by greater than 50%.
URBAN PARKS CONCESSIONAIRES, Hemet, California • 2008-2010
Agency contracted with Metropolitan Water District for Southern California.
General Manager, Diamond Valley Lake Marina: Coordinate daily operations of Diamond Valley Lake, largest
lake in Southern California covering 4,500 acres. Supervise 25 staff members, including Assistant Manager,
Maintenance, Repair and Retail Store employees. Oversee rental activities of fleet of 48 boats and all repair
operations. Provide excellent customer service and promote agency relationships. Ensure safety and policy
adherence for safe boating and habitat preservation.
• Increased profitability by 9% in 2009.
• Earned $470,000 in rental revenue in 2009.
• Raised retail store earnings by $134,000 in 2009.
• Generated 55% increase in profits in fiscal 2010 through strategic cost containment.
PLEASURE POINT MARINA, Big Bear Lake, California • 2005-2008
Member-owned marina with 300 slips and 35 luxury rental boats.
Operations Manager: Managed daily marina operations and repair services. Coordinated rental boat activities.
Directed new and used boat sales. Promoted marina at trade, sporting and travel shows. Provided high level
customer service and addressed all member and customer concerns. Ensured observance of safe boating and
habitat preservation policies.
Resume
DAVID V. NEITZKE • Page 2 • ********@*******.***
• Grew membership sales by 52%.
• Increased annual revenue by more than $150,000 through luxury rental fleet rentals.
• Sold 25 boats in 3 years.
MAIN LINE EQUIPMENT, Torrance, California • 1999-2005
Leading cable TV products/electronics manufacturing corporation serving clients such as Time-Warner, Charter
Communications and Cox.
Quality Manager: Directed Quality Department and oversaw Shipping/Receiving, Warehouse and Manufacturing
Test areas. Supervised 130 employees, including Inspectors and staff members from Test Area, Repair,
Manufacturing, Shipping/Receiving and Warehouse. Managed work schedules, coordinated process audits,
provided ongoing reports to management, and resolved audit observation issues.
• Reduced scrap waste by more than 90% and reduced defects/rework by 85% with process improvements.
• Served as Transition Manager to economize 2 customer repair/manufacturing plants into 1 facility.
• Appointed to fulfill Manufacturing Manager’s functions in his absence.
• Streamlined m anufacturing processes and increased efficiency through implementation of new
manufacturing/inventory/accounting system.
RAYTHEON SYSTEMS COMPANY, Newport Beach, California • 1980-1998
Senior Quality Engineer (1994-1998): Managed Quality Inspection and Internal Audit employees. Supervised
10 Inspectors. Coordinated staff assignments. Scheduled product and process audits and resolved issues
related to audit observations. Presented reports to management and customers. Directed multiple, complex
Electro-Optical assemblies and printed circuit card assemblies on several product lines. Provided exceptional
customer service for Manufacturing Division.
• Increased effectiveness of calibration process and ensured adherence to governmental specifications
through development of Calibration Manual, in collaboration with cross-functional team; utilized process
mapping, flow charting and process testing.
• Decreased corrective action response time from 4 months to 1 week through operational efficiencies.
• Created annual cost savings of $327,000 by instituting process improvements.
• Earned Outstanding Achievement Award.
• Elevated productivity and competitive edge by developing improved Test Assessment Process.
• Maintained on-time contract schedule with successful negotiation between customers and subcontractors to
resolve work stoppage issues and resume hardware shipments.
CAREER NOTE: Additional professional experiences at Raytheon Systems Company include Quality Assurance
Supervisor, Quality Assurance Engineer I, Test Equipment Service Technician, Test Engineer, Electronic Test
Technician and Component Test Technician.
EDUCATION/Training and Professional Development
Master of Business Administration, Bachelor in Quality Assurance Scarsdale University
Quality Audit Techniques for Product, Process and Program Evaluations, Effective Supervision,
Effective Team Building, Customer Relations, Statistical Process Controls, Mil-Std. 2000A Solder Certification
Resume
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