Human Resources Customer Service

B ritney L . Joswick

**** ****** **** *** ********, Al 35633 H 256-***-**** C 201-***-****

*******.*******@*****.***

BNP Paribas RCC, INC, Jersey City, NJ May 2009 – January

2011

Human Resource Representative

Respond to telephone, e-mail and walk-in inquiries from employees; resolve issues and problems that

require a broad base of HR knowledge in a call center environment.

Process high volume of HR transactions/changes in a timely manner. Input changes and relevant

information into PeopleSoft and other HR applications.

Administer and explain benefits to employees. Serve as a liaison between employees and insurance

carriers.

FMLA and Cobra Administration.

Conduct new hire orientation and ensure employees have a smooth transition into the company.

Responsible for processing all paperwork pertaining to new hires, salary increases, transfers,

terminations, and benefits.

Utilize information and call center systems to resolve routine and complex customer service concerns and

track all incoming calls in the appropriate call tracking system.

Responsible for processing and responding to short and long term disability claims.

Manage the administration of new HR policies, procedures, and programs.

Public Service Enterprise Group (PSEG), Newark, NJ September 2008 –

April 2009

Human Resources Recruiting Coordinator (Contractor)

Supported a team of four Human Resources professionals (2 of whom are Managers) in Recruitment and

Diversity initiatives.

Coordinated logistics for recruitment fairs and diversity and outreach programs. Represented PSEG at a

diversity career fair in Atlanta.

Screened resumes and schedule on-site college interview sessions.

Updated and maintained applicant tracking and HRIS systems such as Kenexa and Brass Ring with

candidate and employee information.

Coordinated new hire orientations and made sure that employees have a smooth transition into the

company.

Assisted College Relations Manager with on-boarding process of new college employees.

Created and sent out offer letters.

Maintained master calendar for all HR events. Managed calendar for Managers as well as book travel.

Created PowerPoint presentations on such things as resume writing and interview skills training.

Human Resources Intern May 2008 –

August 2008

Supported College Relations and Diversity and Outreach Managers.

Scheduled and coordinated logistics for career fairs.

Handled HR administrative responsibilities and served as point-of-contact for special projects.

Worked with Compliance Manager to update equal employment opportunity reports monthly.

Planned and organized special events such as diversity programs and orientations.

Point of contact for all vendors and applicants.

Maintained and updated applicants in applicant tracking system.

Pennsylvania State University, State College, PA August 2008

Bachelor of Science, Human Development and Family Studies

Concentration in Human Resources, GPA : 3.3

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