Training Process Improvement

Ikeda Battle

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***** ********* ****** ***** ~ Charlotte, NC 28273

704-***-**** ~ ***********@*****.***

EDUCATION

Webster University, Columbia, SC

Master of Science, Human Resource Development Jan.

2011- Present

Pfeiffer University, Charlotte, NC

Master of Science, Leadership and Organizational Change

Jan. 2008 - Aug.2010

SKILLS

MS Office (Word, Excel, Access, PowerPoint)

Conflict Resolution

Implementing and Managing change programs Diversity

Management

Process Improvement Level 1 Credit Completion

Building High Performance Work Teams and Planning

WORK EXPERIENCE

Bank of America, Charlotte, NC September 2010-

Present

Workout Specialist/Portfolio Management

. Responsible for managing, evaluating, and monitoring a high

volume portfolio of loans in a banking environment

. Ensures portfolio is enhanced and maintained such that it

continues to meet business functional needs and vendor

product maintenance remains current.

. Apply credit skills and sound, independent judgment while

focusing on key areas of the borrower's ability, stability

and willingness to repayment of assets by calculating income

and debt to determine affordability

. Corresponds with third party vendors and partners to gather

information to formulate appropriate decisions and explain

rationale behind decision making while providing excellent

communication skills and customer satisfaction

. Implements testing strategies; evaluates the adequacy and

effectiveness of policies, procedures, processes, initiatives

Wells Fargo Home Mortgage, Fort Mill, SC December 2004-

September 2010

Home Preservation Underwriter (LOSS MITIGATION)

. Responsible for managing a portfolio of escalated loans while

performed risk evaluations; formulated and implemented workout

strategies; analyzed business and personal financials and monitored

credits reports

. Negotiated creative structures to meet needs of both customer

and bank while minimizing risk exposure; worked with in-house

and outside counsel during litigation

. Verified income and employment information, reviewed credit

history and calculated the value of a borrower's collateral

and assets.

Client Service Consultant

. Conducted orientation sessions and arranged training for

newly hired foreclosure attorneys.

. Evaluated foreclosure attorney's performance and the

effectiveness of training programs and provided

recommendations for improvement.

. Reviewed and evaluated training to ensure that the

foreclosure attorneys were incompliance with government

standards and company standards.

. Analyzed training needs to develop new training programs or

modified and improved the existing programs.

. Developed and organized training manuals, multimedia visual

aids, and other educational

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