Customer Service Sales

Vanessa R. Gorman

Scottsdale, AZ - Phone: *** - *18 - 5435 - ***********@*******.***

PROFILE

. Results-oriented sales professional with exposure to business

development, marketing, strategic planning, client relationship

management, and customer service.

. Ability to leverage skills and capabilities to participate in

marketing and advertising activities.

. Skilled in improving customer retention levels within highly

competitive markets.

. A patient listener who fully focuses on speakers and understands a

variety of accents.

. Native speaker of Brazilian Portuguese, fluent in English, and

conversant in Spanish.

. Strong skills in time management, prioritizing tasks, and meeting

deadlines.

RELEVANT EXPERIENCE

Server/Cashier

Santa Barbara Catering Company - Scottsdale AZ 04/2011 - Present

Provide and keep a high level of service. Make sure that all food

served to the guests are of top quality and good presentation,

attending all the requested details.

Little Rangoon Thai Restaurant - Scottsdale AZ 02/2010 - 04/2010

Managed guest relations and answered questions about menu and beverage

items. Employed sales techniques and provided culinary education to

peers and guests.

Flaming Kabob Mediterranean Food - Tempe AZ 12/2009 - 04/2010

Assured the highest standards of service and quality. Monitored food

preparation methods, portion sizes, and presentation. Handled all cash

and credit card transactions, both in person and via telephone for

this restaurant. Successfully managed sales.

Chipotle Mexican Restaurant - Scottsdale AZ 11/2007 - 10/2008

Provided superior guest service, friendliness, and restaurant

cleanliness using the restaurant's proven systems and routines.

Promptly greeted guests and took orders. Accurately prepared itemized

checks and discreetly handled payment complications. Bussed tables and

stocked service areas with supplies.

El Torito Mexican Restaurant - Scottsdale AZ 10/2007 - 01/2010

Responsibilities included: Collecting payments from customers, writing

food orders on order slips, memorizing orders, entering orders into

computers for transmittal to kitchen staff, and informing customers of

daily specials. Received and welcomed guests with due attention,

provided the highest quality of service to the customers by making

seating arrangements and making reservations.

Business Owner

100% Moda Clothing Store - Sao Luis MA, Brazil 03/2006 - 11/2007

Owned and managed business, which provided variety gifts and clothing.

Handled all aspects of business, including customer service, sales,

purchasing, advertising, accounting and employee supervising.

Farmacia Monumental Drugstore - Sao Luis MA, Brazil. 07/1999 - 10/2007

Owned and managed pharmacy business. Handled inventory and client

service. Improved store's physical look, which amplified customer

traffic. Developed and directed every creative project including

business contracts and client interactions. Executed strategic

campaigns for packaging, marketing and special projects from creative

concepts to completion.

EDUCATION

UNICEUMA - Centro Universitario do Maranhao - Sao Luis, Maranhao, Brazil

Bachelor of Arts in Communication with emphasis in Advertising

Attended Fundacao Getulio Vargas University with major in MBA - Sao Luis,

Maranhao, Brazil

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