Management Service
Resume:
Joann Enea
*********@*********.***
PROFILE
A challenging career position for administrative or executive assistant
with challenges, stability, and opportunity for personal and professional
growth with a high profile position.
EDUCATION:
Heald Business College
Associate in Applied Science Degree (Computer Office Administration) 1997
Los Medanos College
Associate Arts Degree (Expected Graduation date 2012)
The 21st Century Supervisor Nine Essential Skills for Frontline Leader 2007
Brad Humphrey & Jeff Stokes
American Institute for Chartered Property
Casualty Underwriters, (Introduction to Insurance: How Insurance Works)
1994
PROFESSIONAL EXPERIENCE:
Bank of the West, (Corporate Office) Walnut Creek, CA Jan 2006 - May 2010
Administrator Assistant I
. Maintain office calendar; schedules and coordinates travel plans,
and meetings for Management and Senior Management and entire
department.
. Reconcile and process Senior Management expense reports.
. Work with HR and calculate, produce, and submit Personnel Action -
Change forms and employee reviews.
. Prepare, process all department invoices, reports, memos, letters,
financial statements and other documents and purchase requisitions.
. Maintained and retained office equipment, service calls, and
systems and oversee the maintenance and repair of machinery and
equipment.
. Ordered, maintained, and retained Department supplies.
. Operate switchboard to answer, screen and forward calls, providing
information, taking messages and scheduling appointments.
. Recommend procedural or policy changes to improve operations, such
as supply changes or disposal of records and budget cost
efficiency.
. Administer and control budgets for contracts, equipment and
supplies.
. Maintain and retain Personnel Employee files, documents, records,
and reports.
. Maintain and retain all service requests and system access for
entire department.
. Producing and generating Delinquency Reports for Management and
Senior Management.
. Produce and generated Credit Bureau Reports for Management and
Collector Staff.
. Research Notice of Defaults, Summons, and Trustee Sales on Deed of
Trust Accounts.
. Circulates unidentified incoming Summons, Trustee Sales, Notice of
Defaults, and Deed of Trusts to various divisions for further
identification.
. Identify, maintain and retain a 48-hour turnaround of all new and
existing bankruptcy customer accounts on mainframe system in
processing all new bankruptcies.
. Open, identifies, and distributes department bankruptcy mail to
appropriate staff.
. Maintain and retain a 24-hour turnaround in producing all various
correspondence and legal collection documents.
. Read and analyze incoming memo's submissions, and reports to
determine their significance and plan their distribution.
. Trained incoming manager to ensure smooth management transition and
continued productivity.
. Demonstrated ability to perform and support, as well as
organizational efforts and enhance Customer Service.
. Received Excellence in Service Quality Award September 2008.
. Maintain and retain Personnel Employee files, documents, records,
and reports.
. Maintain and retain all service requests and system access for
entire department.
. Work with HR and calculate, produce, and submit Personnel Action -
Change forms and employee reviews.
. Perform Employee's Ergonomic Evaluations and work with Human
Resources and Management
Bank of the West, (Corporate Office) Walnut Creek, CA, June 2001 - 2004
Administrator Assistant III
. Maintains office calendar; schedules and coordinates travel plans,
and meetings for the Management, Senior Management and department.
. Maintain and retain employee's Attendance, Payroll, and Timecards
and reconcile payroll discrepancies.
. Verify attendance, hours worked, and pay adjustments, and post
information onto designated records.
. Keep track of leave time, such as vacation, personal, sick leave
and overtime for employees.
. Compile employee time, production, overtime, and payroll data from
time sheets and other records.
. Distribute and collect timecards each pay period.
. Work with HR and calculate, produce, and submit Personnel Action -
Change forms and employee reviews.
. Process all department invoices and purchase requisitions.
. Maintain and retain all service requests and system access for
entire department.
. Assist in the implementation of the department reconfiguration, as
well as coordinate and organize office moves and prepared special
purchase orders for equipment.
. Maintained and retained office equipment, service calls, and
systems.
. Ordered, maintained, and retained Department supplies.
. Received Employee Superior Service Award - August 2004
Bank of the West, (Corporate Office) Walnut Creek, CA, Nov 1999 - June 2001
Administrator Assistant II
. Produce Charge off Requests, Early Terms Invoices, Credit Bureau
Reports, and processing Employees' Payroll Timecards.
. Reconcile and process Senior Management expense reports.
. Maintained a 24-hour turnaround in typing and produces correspondence,
various legal documents, and memorandums, on all collections letters
. Performing general administrative support, as well as organizational
efforts to the enhancement of the Department
. Process Charge off Delinquency Accounts and run Credit Bureau Reports.
Produces Early Term Invoices and identifies customer accounts
opposition to lien sale and stored vehicles.
AWARDS:
Excellence in Service Quality Employee Effectiveness Communications -
September 2008
Superior Service Award - July 2006
Superior Service Award - January 2006
Employee of the Quarter - 3rd Quarter 2005
Employee Superior Service Award - August 2004
SUMMARY OF QUALIFICATIONS:
Experience with all levels of management, both internal and external and
ability to present to Senior Vice President, Vice President and all levels
of management. Ability to work well under time constraints with no
supervision. Dynamic, self-starter with strong attention to detail and
ability to multi-task with exceptional organizational skills. Professional,
team player, ability to train and lead staff with proven ability to work
effectively. Maintain cost expenses within or below budget. Keyboard
computer skills to include Microsoft Word, Microsoft Excel, PowerPoint,
Internet, Access, and type 70 WPM. Effective communication skills good
judgment and analytical skills and problem solver. Assertiveness, reliable,
dependable, loyal, and sensitive to confidential information.
Over ten years experience in a large financial institution in all phases of
support of Consumer Finance Collections Department; including producing and
generating Delinquency Reports for both Management and Senior Management.
Identifying and maintaining customer accounts on mainframe system to
identifying bankruptcy, petitions, and process system code changes.
Maintained a 48-hour turnaround in processing new bankruptcies. Produce
Charge Off Requests, Early Terms Invoices, Credit Bureau Reports, and
processing Employees' Payroll Timecards. Maintained a 24-hour turnaround in
typing and produces correspondence, various legal documents, and
memorandums, on all collections letters such as, demand letter, creditors
claims affidavit of fraud, right to cures, and perform other keyboarding
and editing functions on correspondence, memorandums, form templates,
reports, spreadsheets, graphs, file records, and requisitions as required.
Performing general administrative support, as well as organizational
efforts to the enhancement of the Department.
Twelve years in the insurance industry assisting field offices with the
proper licensing and appointments of their brokers/producer in California,
Hawaii, and Nevada. Maintained a 2-day turnaround in processing policies
and assemble all Commercial Lines, Excess Specialty Lines, Workers'
Compensation and Cancellation polices.
AWARDS:
Excellence in Service Quality Employee Effectiveness Communications -
September 2008
Superior Service Award - July 2006
Superior Service Award - January 2006
Employee of the Quarter - 3rd Quarter 2005
Employee Superior Service Award - August 2004
REFERENCES
Available upon request
Contact this candidate