Medical Assistant Customer Service

Amanda Perdue

*** ***** ******, *******, ** ***01

Home: 304-***-**** - **************@*****.***

Career Focus

Medical Billing Specialist - Collector - Administrative Assistant Medical Assistant with four years experience in healthcare.

Skilled in providing geriatric care, pediatric care, and more. Experienced Medical Assistant/Cna licensed in medical

assistant, cpr and first aid, certified nursing assistant with strong clinical and people skills.Professionally trained with

experience ensuring high standards of culturally competent care for wide variety of patients with diverse

needs.Responsible with excellent communication skills demonstrated by four years of experience in healthcare. Excellent

communication skills demonstrated by years of experience in healthcare. Certified Nursing Assistant with 3+ years

experience in fast-paced environment handling confidential paperwork, administering medication and providing quality

patient care. Certified Nursing Assistant with home health care and hospice care experience. Proven record of reliability

and strong ability to establish rapport with patients, family and staff.Experienced Certified Nursing Assistant with good

knowledge and understanding of development factors specific to adult and geriatric residents. Efficient Medical Assistant

skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.Customer service oriented

Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Dedicated Medical

Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to

patients and staff. Effective Medical Assistant with the ability to readily adapt to changing environments and demands.

Skills

● Billing and coding

● Ordering of inventory

● Medications given

● Checking patients in and out

● Making appointments

● Answering the phone

● Pro-authorizations

● Surgery preparation

● Use and cleaning of sterile equipment

● Microsoft and excel

● Med iSOFT experienced

● Placing patient information in computer

● Ordering x-rays and MRI for doctor

● Experienced in various procedures

● Knowledge on the human body

● Knowledge of diseases and precautions

● Experienced in medical terminology

● Can type fifty words per minute

● Fast learner

● Can get blood pressures

● Can get pulse and respirations

● Can draw blood

● Experienced in urine collection and testing

● Experienced in secretarial work

● Experienced in hand to hand minor operations

with doctors

Accomplishments

● Executed full patient assessments, including

NG and G tubes.

● Ensured charting accuracy through

precise documentation.

● Collaborated with physicians to plan and

implement patient care.

● Delivered compassionate care that exceeded the requirements.

● Successfully provided quality care to numerous patients in healthcare environment

● Provided support to families through education on procedures, regimens prevention and

care.

● Compliance

● Maintained compliance with regulatory standards Documentation

● Documented patient information obtained from intake interviews.

● Training

● Trained team of staff nurses in medical office procedures to ensure consistent quality of

care.

● Ensured quality control through admissions, assessment, treatment, and referral for a

broad range of patients.

● Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug

overdoses.

● Research

● Completed group study focused on patient comfort, costs and test results, which resulted

in increased patient satisfaction.

● Clinical Skills

● Monitored patient's respiration activity, blood pressure and blood glucose levels in

response to medical administration.

● Home Aid

● Assisted patients with bathing, dressing, daily hygiene care and grooming.

● Provided patients with transportation to and from doctor appointments.

● Living Assistance

● Helped patients by serving meals, feeding as necessary, ambulating, turning, and

positioning in bed.

● Intensive Care

● Responsible for unit of 18 patients, providing daily functions such as grooming,

bathing, feeding and turning in bed.

● Custodial Duties

● Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied

patient dirty linen hampers.

● Surgical Preparation

● Assisted in patient surgery preparation by administering proper medication,

monitoring patients' conditions and charting abnormalities.

● Reporting

● Prepared regular charts on patient's health related history, medication restrictions and

allergies.

● Charting

● Developed and organized 300+ charts for all new and current patients, routinely

updating information for physician reference.

● Patient Education

● Educated patients in regards to office policies, medical procedure steps, recovery

measures and medication instructions.

● Physician Support

● Consistently praised by physicians for efficient assistance in minor surgical

procedures and patient processing handling.

● Vitals Testing

● Measured average of 30 patients' weight, height, body temperature, pulse rate and blood

pressure

Career Chronology

Medical Assistant/Receptionist

April 2010 to July 2011 Temp position

Beckley Vascular – Beckley, WV

Medical Assistant

July 2008 to April 2010

Beckley Pain Clinic – Beckley, WV

Certified Nursing Assistant

August 2007 to June 2008

Choice Staffing – Charleston, WV

Education and Training

JMH Technical 2008

Monroe, WV nursing/Medical Terminology/C.N.A

James Monroe High 2008

Monroe, WV

Nursing/billing and coding High School Diploma

Princeton Vocational

Princeton, WV

Phlebotomy/ medical assistant

Stratford University,

Medical Assistant/ surgical service aide

References

Leslie Young 304-***-****

Genesee Cox 304-***-****

Chris Perdue 304-***-****

Dr. Rodriguez M.D. 304-***-****

Judy McKinney N.P 304-***-****

Rhonda Catron 304-***-****

*more can be provided*

Contact this candidate